Manage feedback

Users can discuss plan or project scenarios in Urban in the following ways:

• Public feedback—Comments are visible to everyone.
• Internal discussions—Comments are only accessible to users with the appropriate permissions.

For both types of discussions, you can configure feedback categories to provide additional context to a comment. To allow public feedback, you must enable public engagement in the data manager. Additionally, you must configure discussions for each plan or project individually. See Allow feedback and discussion to learn more about enabling public feedback and internal discussions for plans and projects.

Manage feedback categories

You can use feedback categories to provide additional context to public feedback or an internal discussion comment. Comments appear in the scene according to their icon defined in the category.

Add a feedback category

To add a feedback category, complete the following steps:

1. Open the data manager.
2. Click Discussion and click Feedback categories.
3. Click the Add button at the upper right of the Feedback categories table.

   A dialog box appears.

4. On the Feedback category dialog box, provide a name, custom ID, icon, and description of the feedback category.
5. Click OK to return to the list of feedback categories.

   The feedback category is updated in the Feedback categories table.

Delete feedback categories

To delete feedback categories, complete the following steps:

1. Click the Delete many button at the upper right of the feedback categories table.
2. Select the feedback categories you want to delete in the table.
3. Click the Delete button at the upper right of the feedback categories table.
4. On the dialog box, review the selected feedback categories, and click Delete to confirm.

   The feedback categories are deleted.

Reorder feedback categories

You can reorder feedback categories, to change their order of appearance in the Select a category popover in the plan editor and project editor when assigning a category to a public feedback or to an internal discussions comment.

To change the order of feedback categories, complete the following steps:

1. Open the data manager.
2. Click Discussion and click Feedback categories.
3. Click the drag handle next to a feedback category to reorder it.

   The new categories order is saved automatically.

Configure public feedback

The ArcGIS Hub annotations layer used for public feedback for plans and projects can be enabled or disabled in the Public engagement section of the General tab. To activate it, complete the following steps:

1. Open the data manager.
2. Click Discussion and click Public engagement.
3. Click Enabled or Disabled.

   • Enabled—Enable or disable the Public engagement option for each plan or project individually.
   • Disabled—No public feedback can be submitted for plans and projects.

To learn more about providing feedback for plans and projects, see Public feedback.