Manage alerts

You can view and manage alerts and their status and state from the Alerts page.

View alerts and their details

You can view an alert, its details, metrics, and comments from the alert's details page. To view alerts and their details, complete these steps:

1. Access ArcGIS Monitor, if necessary.
2. Click Alerts.

   The Alerts page appears with a list of metrics with alerts and the following status icons:

   Icon	Description
   	Indicates an info alert that may require further investigation
   	Indicates a warning alert that requires further investigation
   	Indicates a critical alert that requires immediate investigation

3. Optionally, click an alert's status icon to display a pop-up with a chart that contains the metric's most recent data values.
4. Click the name of the alert for which you want to view alert details.

   The alert's details page appears with information about the alert and its associated comments.

   Tip:

   Click Sort to change the sorting method, click Filter to create a query and filter the list, click Hide to choose which columns to show and hide, and click the categories at the side of the page to filter the list by the selected category. You can also search for specific components or metrics with alerts by typing a keyword in the Search by component or metric name text box.

Add comments to an alert

You can add comments to alerts to provide status updates and additional information specific to an alert. You must be assigned the Administrator or Manager role to add comments to alerts. To add a comment to an alert, complete these steps:

1. Access Monitor, if necessary.
2. Click Alerts.

   The Alerts page appears with a list of alerts sorted chronologically.

   Tip:

   Click Sort to change the sorting method, click Filter to create a query and filter the list, click Hide to choose which columns to show and hide, and click the categories at the side of the page to filter the list by the selected category. You can also search for specific components or metrics with alerts by typing a keyword in the Search by component or metric name text box.

3. Click More options in the row of the alert to which you want to add a comment and click Add Comment.

   A dialog box appears with a list of alert comments.

4. Type a comment in the Leave a comment text box.
5. Click Comment.

   The comment appears in the list.

6. Close the dialog box to return to the Alerts page.

Change the state of an alert

When an alert is created, its initial state is set to pending. Once it's reviewed, its state can be set to acknowledged, and when it's resolved, the state can be set to resolved. You must be assigned the Administrator or Manager role to change the state of an alert. To change the state of an alert, complete these steps:

1. Access Monitor, if necessary.
2. Click Alerts.

   The Alerts page appears with a list of alerts sorted chronologically.

   Tip:

   Click Sort to change the sorting method, click Filter to create a query and filter the list, click Hide to choose which columns to show and hide, and click the categories at the side of the page to filter the list by the selected category. You can also search for specific components or metrics with alerts by typing a keyword in the Search by component or metric name text box.

3. Click More options for the alert that you want to update and click Edit alert state.

   The Edit State dialog box appears.

4. Click the Alert State drop-down arrow and choose one of the following options:
   • Pending—The alert is in its initial state and has not yet been acknowledged.
   • Acknowledged—The alert was identified, and work is being performed to resolve the issue.
   • Resolved—The alert is resolved.
5. Click Save.

   The alert's state is updated.

Add an alert to your favorites

You can add alerts that you want to closely monitor to your list of favorite items and instantly access them from the My Favorites page. To add an alert to your favorites, complete these steps:

1. Access Monitor, if necessary.
2. Click the Alerts tab.

   The Alerts page appears with a list of alerts sorted chronologically.

   Tip:

   Click Sort to change the sorting method, click Filter to create a query and filter the list, click Hide to choose which columns to show and hide, and click the categories at the side of the page to filter the list by the selected category. You can also search for specific components or metrics with alerts by typing a keyword in the Search by component or metric name text box.

3. Click Add to Favorites next to an alert to add it to your favorites list.

   Tip:

   To remove an alert from your favorites list, click Remove from Favorites next to an alert.