Listed below are questions or issues you may encounter when working with ArcGIS Data Appliance 2024 content, as well as recommended solutions.
- How does ArcGIS Data Appliance work?
- How do I set up ArcGIS Data Appliance?
- Where does the data come from?
- What services are available?
- Are there any use restrictions when using services?
- Can I view the metadata for a service?
- Why are my map services missing some tiles at specific levels of detail?
- How do I configure my server to display a Map Data Not Available tile?
- With the announcement that some raster basemaps entered Mature Support in 2021, how does this impact ArcGIS Data Appliance?
- Which Esri Vector Basemaps are available to replace raster basemaps?
- Why do I receive a warning message when publishing elevation services with ArcMap?
- Why does the image quality of the 2D services seem to vary in ArcMap?
ArcGIS Data Appliance contains maps that you can publish on ArcGIS Server. The maps have been cached at a set of fixed scale levels for optimum performance. Once you publish these maps to your GIS server, you can use them in any ArcGIS Server client application, such as ArcMap, or web and mobile mapping apps. See Use services for more information.
You set up ArcGIS Data Appliance by connecting the appliance to your GIS server and publishing the ArcGIS Data Appliance maps through ArcGIS Server. The service definitions you'll need to publish, as well as their associated map caches, are included with each ArcGIS Data Appliance data collection.
If you've published an ArcGIS Server service previously, you may find this process familiar. If you're new to publishing services or working with ArcGIS Server, you'll find instructions in Set up ArcGIS Data Appliance (new user).
The content used with ArcGIS Data Appliance is the same content you see online, with minor exceptions. A complete list of data sources is included with the description for each service. See the Directory of maps and data for a list of services.
For a complete list of available services, see the Directory of maps and data.
The data is provided by multiple third-party data vendors under license to Esri for inclusion in ArcGIS Data Appliance for use with Esri software. Redistribution rights are granted by Esri and the data vendor for hard-copy renditions or static, electronic map images that are plotted, printed, or publicly displayed with proper metadata and source or copyright attribution to the respective data vendor or vendors. For copyright and attribution information, see the service description for a specific map service in the Directory of maps and data.
Yes. For information about viewing metadata, see one of the following metadata topics:
- Metadata for services in the ArcGIS Server 11.1 help under Manage Services > Publish services
- Metadata for services in the ArcGIS Server 11.0 help under Manage Services > Publish services
- Metadata for services in the ArcGIS Server 10.9.1 help under Manage Services > Publish services
In some cases, when you upgrade ArcGIS Data Appliance from one version to the next, the new service or services may not recognize all of the new content available on the new version of ArcGIS Data Appliance. You can resolve this by rebooting the machine where ArcGIS Server is installed after you Delete ArcGIS services from the previous ArcGIS Data Appliance version.
With the announcement that some raster basemaps entered Mature Support in 2021, how does this impact ArcGIS Data Appliance?
As of 2021, as announced in the Lifecycle for Esri's hosted raster basemap services blog post, the majority of the raster basemaps on ArcGIS Data Appliance are in Mature Support. This means there will be no additional updates for those basemaps. This is why ArcGIS Data Appliance: Esri Vector Basemaps are delivered to every ArcGIS Data Appliance Standard and Advanced customer. Esri Vector Basemaps have full equivalents to the raster basemaps, as well as numerous offerings that do not exist in raster format. ArcGIS Data Appliance 2022 was the last release to include updates for those raster basemaps. There are several raster basemaps for imagery and elevation that will continue to receive updates because there are no vector basemap equivalents.
| Raster basemap in Mature Support | Recommended Esri Vector Basemap equivalent |
|---|---|
World Dark Gray Canvas Base and Reference | Dark Gray Canvas |
World Light Gray Canvas Base and Reference | Light Gray Canvas |
World Boundaries and Places | Hybrid Reference |
World Transportation | Hybrid Reference |
National Geographic World Map | National Geographic Style |
World Street Map | World Street Map |
World Topographic Map | World Topographic Map |
This is the last release of ArcGIS Data Appliance that will support publishing elevation services with ArcMap. ArcGIS Pro service runtime will be required to publish elevation services in future releases of ArcGIS Data Appliance.
The warning message is: This service is currently configured to use the ArcMap service runtime. Migrate this service to use the newer ArcGIS Pro service runtime. Future versions of ArcGIS Enterprise will require services to be migrated to the ArcGIS Pro service runtime.
ArcGIS Data Appliance uses a set of map images cached at specific scale levels. As you zoom to different scales in ArcMap, ArcMap displays the map image that corresponds to the closest cached scale level to what you're viewing. The image is then resampled to fit the scale you're viewing in ArcMap. Consequently, the clarity of some features and labels from ArcGIS Data Appliance will vary as you change scale levels in proportion to the degree of resampling taking place. You will achieve the most clarity at or around the scales at which the services were cached. You can view a list of these scale levels on the Source tab of the Layer Properties dialog box for each service.
