Frequently asked questions

The following are common software upgrade questions for ArcGIS Workflow Manager.

Do I need to uninstall earlier versions of Workflow Manager Server?

No. If you already have Workflow Manager Server installed, the Workflow Manager setup automatically upgrades it.

Do I need to back up anything before upgrading Workflow Manager Server?

Yes. You should create an ArcGIS Enterprise backup before upgrading Workflow Manager Server.

If I upgrade ArcGIS Server, do I need to upgrade Workflow Manager Server?

Yes. The version of Workflow Manager Server must match the version of ArcGIS Server.

How do I move from a single-machine deployment to a highly available deployment during an upgrade?

Upgrade your single-machine Workflow Manager Server deployment version to 11.4. Then, set up additional Workflow Manager Server machines and configure them for high availability.

Why am I getting an error message about my Workflow Manager user type extension after upgrading to Workflow Manager Server 11.4?

The license requirement for the Workflow Manager user type extension was removed at 11.2. This behavior occurs if members were assigned a Workflow Manager user type extension before upgrading. Unassign the user type extension to stop receiving the error message.

Do I need to upgrade my workflow items after upgrading Workflow Manager Server?

Workflow item upgrades became optional at 11.1. While you are not required to upgrade your workflow items, upgrading is recommended to avoid problems in the web app.

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