Esri User Experience Improvement program FAQ

The Esri User Experience Improvement (EUEI) program is a voluntary agreement between you and Esri that allows Esri to collect data about how you use ArcGIS for Teams. The information is used by Esri to improve the interface and usability of ArcGIS for Teams. Some hardware and operating system information is also collected. No information is gathered that can be linked to you as an individual.

Participation in the EUEI program is anonymous and unobtrusive. Software performance is not affected. After your initial agreement, no further action is required on your part.

To access the settings for participation in the EUEI program, click the Settings button in the options pane. The  Send usage data to Esri  toggle button is turned off by default. Turn it on to participate in the program.

The following questions and answers provide information about the program.

• What happens when I participate in the EUEI program?
• What kind of data is collected?
• Does Esri collect information about other software on my system?
• Can I opt out of the program?
• Will Esri contact me about the program?
• What is the size of the generated report?
• How is my privacy protected if I participate in the program?

What happens when I participate in the EUEI program?

Esri collects information anonymously and securely about how you are using  ArcGIS for Teams. This information is stored in an encoded file that is occasionally sent to Esri while you are working. The collection and submission methods are unobtrusive and have no impact on your use of the software.

What kind of data is collected?

Examples of the data collected are hardware information, such as the version of your operating system; information about your graphics card; the commands and tools you are using; how long you use the application; error report information; and so on. The EUEI program does not collect personal information related to you or your organization, such as your IP address, login information, or specifics about any data you may be using. Participation in the EUEI program does not cause all error reports to be automatically submitted.

Does Esri collect information about other software on my system?

No, the program does not actively collect information outside of  ArcGIS for Teams. However, some general information may be collected from third-party software that extends ArcGIS.

Can I opt out of the program?

Yes, you can opt in or out at any time by changing the option in the  Options > Settings pane.

Will Esri contact me about the program?

No. The EUEI  program does not collect personal or contact information that can be linked back to an individual user. The program is completely anonymous.

What is the size of the generated report?

The EUEI  program reports are generally small, averaging a few megabytes or less.

How is my privacy protected if I participate in the program?

Esri respects your privacy and does not gather personal information about you or your system. To properly aggregate and prioritize the data, the program creates a globally unique identifier (GUID) that is stored on your computer. This GUID allows the program to distinguish between 100 users providing feedback or one user who provides feedback 100 times. The GUID is a randomly generated number and is not used to identify you.

For more information, see the Esri Privacy Statement.