FAQ for submitters

How can I submit data to my surveys?

Once a survey is published, you can share it with one or more groups in your ArcGIS organization or make it public. At that moment, your survey will be available to users, who can submit data directly from the web or through the Survey123 field app. Surveys created on the web can be accessed in a browser from your desktop or mobile device, making it easy for people to capture data right away. Surveys created on the web or in Survey123 Connect can also be downloaded to your desktop or mobile device and used in the Survey123 field app.

Do I need to be an ArcGIS named user in order to use the Survey123 field app or web app?

Not for public surveys. Once a survey is made public, anyone can submit data to it. No ArcGIS account is required.

How accurate is the location captured by the Survey123 field app?

The Survey123 field app relies completely on the ability of your device to capture locations. This means accuracy will vary from device to device. Ensure that you choose the correct device for your data collection needs.

How can I improve the location captured by my device?

You can improve the accuracy of the location captured by your device by using a high accuracy receiver.

There are a broad range of GNSS receivers that can connect to your smartphone or tablet via Bluetooth.

How do I change the location permissions of the Survey123 field app?

On iOS, when the app is launched for the first time after installing, you will be asked if you want to capture location Never, Ask Next Time, or While using the App. This can be changed later in your device's settings, by browsing to Settings > Privacy > Location Settings > Survey123.

On Android, when the app is launched for the first time after installing, you will be asked if you want to allow access to the device's location. This can be changed later in your device's settings, by browsing to Settings > Apps > Survey123 > Permissions (or similar depending on the Android device). On Android, when you run the app in the background, a notification that the app may be using your current location appears; however, your location will only be captured according to the behavior chosen in the location settings within the app. The default behavior is to only capture the location as needed by a survey, meaning that no location is captured when the app is in the background.

Can I work with a device that does not have a data plan?

Yes.

Connect to Wi-Fi to download the Survey123 field app, as well as any surveys you need to take to the field. You can then begin capturing survey information without a data connection. All of your survey results will be stored locally on your device. When you return to the office and have a Wi-Fi connection, you will be able to submit your data. This workflow can also be used when running ArcGIS Enterprise behind a firewall.

Why can't I see the Sent folder or the Inbox for my survey?

The Sent folder and Inbox can be disabled by the survey's author.

Why does my survey display a message to delete repeated records when I answer another question?

If the repeat count for a repeat is reduced through a calculation or being tied to another question, the app will present a button to delete all repeated records with values in them above the new repeat count; empty repeat records will be automatically deleted. Submitting the survey response will not send records above the new repeat count.

Why can I no longer ignore SSL errors?

The option to ignore SSL errors has been disabled to address security concerns.

Do I need to allow mock locations to use an external GNSS receiver with Survey123?

When using an external GNSS receiver with Survey123 3.2 or earlier on Android devices, you need to enable a mock location provider on the device so that data from the external receiver is made available to any running apps in place of the internal device location.

In Survey123 3.3 or later, you can connect directly to many external GNSS receivers, no longer requiring mock location configuration on Android devices. When you connect directly to a receiver, you also get access to additional location metadata, such as accuracy and satellite information. For a list of external receivers that you can connect to directly, see Choose a receiver.

Note:

Some receivers cannot be connected to directly. For these receivers, you can still use a mock location provider to replace the internal device location. In this case, you will get the position from the external receiver but not the additional metadata, and you'll usually rely on an app from the GNSS receiver manufacturer running on the device to process the location first, before it is passed through to the internal location provider.

How do I minimize the keyboard on my iOS device?

To hide the keyboard on an iOS device, swipe down over the keyboard from above it.