Known issues

This topic lists known issues that may be encountered when using the app with compatible surveys, as well as any potential solutions or workarounds.

Survey123 Mobile is a new app in Survey123 and does not yet match all functionality of the other submission apps. For more information, see Functionality status.

For known issues in the other submissions apps, see in Known issues in the field app, and Known issues in the web app.

To report or learn more about bugs in Survey123, visit Esri Technical Support.

Startup and sign in

• My link to open a Survey123 survey and populate the contents of a numerical question is not working when opened from ArcGIS Field Maps on Android using some non-English European locales.
• My link to open a Survey123 survey is not opening to a specific location with coordinates that use decimal commas.
• I can't sign in to an ArcGIS Enterprise portal configured with SAML authentication using iOS.
• I get an SSL handshake error when I try to sign in to an ArcGIS Enterprise portal using Android.
• Incorrect icons are displayed in the app on Windows.

Form behavior

• On Windows, I unexpectedly see the message: Do you want to use microphone, followed by the message: Do you want to use camera, when I open a survey that contains an image question.
• I am unable to edit survey data from a nonfederated feature layer.
• On iOS, if the device region is not set to match the default region for the device language, Survey123 Mobile does not update the app display language and number formatting.
• Image location data is removed when I browse to an image file on my Android device.
• Some form elements don't display correctly in Survey123 Mobile when the survey is in Arabic or Hebrew.

Startup and sign in

My link to open a Survey123 survey and populate the contents of a numerical question is not working when opened from ArcGIS Field Maps on Android using some non-English European locales.

On Android, a space in a URL will cause the URL to become truncated at that point. In locales that use a space as a thousands separator for large numbers, such as French, Swedish, German, and Danish, this can cause a failure to launch Survey123 when a large number is included in the launch URL.

Avoid this issue by disabling the thousands separator for that web map. Open the web map in ArcGIS Online, open Configure Attributes in the Configure Pop-up pane, and disable the Use 1000 Separator format option.

My link to open a Survey123 survey is not opening to a specific location with coordinates that use decimal commas.

Decimal commas are not supported by the Survey123 URL scheme's center parameter, and values passed to the app that use decimal commas will not function.

This issue can be avoided by ensuring that the center parameter passed as part of the URL scheme uses decimal points.

I can't sign in to an ArcGIS Enterprise portal configured with SAML authentication using iOS.

Apple's default security processes for apps require Transport Layer Security (TLS) version 1.2 in a server's SSL settings. If the SAML server is using an earlier version, request that this be updated for your server.

I get an SSL handshake error when I try to sign in to an ArcGIS Enterprise portal using Android.

A SSL handshake error may occur on Android when the certificate chain is not trusted. Ensure that all intermediate certificates are included in the trusted certificate chain.

Incorrect icons are displayed in the app on Windows.

Icons in the app are packaged as custom fonts that load when the app runs. If your Windows policy prevents untrusted custom fonts from loading, the icons in Survey123 are substituted with a system font.

Form behavior

On Windows, I unexpectedly see the message: Do you want to use microphone, followed by the message: Do you want to use camera, when I open a survey that contains an image question.

This is a behavior of Windows 11 Version 24H2 or later. The messages may also appear when you first attempt to use the camera to scan a barcode. Both options are required. If you click No, a dialog box opens that will take you to the settings, where you have the option to enable microphone and camera. Both microphone and camera are required to enable camera support in the app.

I am unable to edit survey data from a nonfederated feature layer.

Editing is limited to hosted feature layers only.

On iOS, if the device region is not set to match the default region for the device language, Survey123 Mobile does not update the app display language and number formatting.

Survey123 Mobile on iOS requires setting the default region for each supported language. Changing the device language without changing the device region setting to match may cause issues with the app display language, including number formatting.

Image location data is removed when I browse to an image file on my Android device.

Depending on where you select the image file from on Android, the location EXIF data may be removed from the image file as it is loaded into the survey form. This may occur when selecting the image file from a folder location on the device (for example, the Device > DCIM > Camera folder). Select the image from a shortcut location (for example, the Images > Camera shortcut) to ensure that the location EXIF data is maintained.

Some form elements don't display correctly in Survey123 Mobile when the survey is in Arabic or Hebrew.

The following are known issues in Arabic and Hebrew surveys in Survey123 Mobile:

• The calendar for selecting the day, month, and year for date and dateTime questions does not display correctly.
• The sequence of the hours, minutes, and AM/PM selectors for time and dateTime questions is incorrect in Arabic.
• On iOS, form elements have a mixture of left and right justification and direction.