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Clear the browser's local storage

In this topic

  1. Clear the local storage in the Microsoft Power BI service
Note:

You need the following account and license types to use this workflow:

  • Microsoft license—You need a Microsoft 365 license, role Contributor or higher, to clear the browser's local storage.
  • ArcGIS account type—Standard users can perform the functions of this workflow; you do not need to sign in.

Clear the browser's local storage before you run ArcGIS for Power BI.

See Configure browsers for ArcGIS Enterprise and About data transfers to Esri for more information about ArcGIS for Power BI settings.

If the browser's local storage is full, some ArcGIS for Power BI functionality won't be available, and you may receive an information message (5989-0001).

Clear the local storage in the Microsoft Power BI service

Specific procedures for clearing a browser's local storage vary depending on the browser.

The following sections provide instructions for popular browsers.

Clear the local storage in Google Chrome

To clear the local storage in Chrome, complete the following steps:

  1. On the Power BI service page, press F12 to open the Developer tools.
  2. Under Applications, click Clear storage.
  3. Ensure that all check boxes are checked, and click Clear site data.
  4. Close the Developer tools and restart the Power BI service.

Clear the local storage in Mozilla Firefox

To clear the local storage in Firefox, complete the following steps:

  1. On the Power BI service page, press F12 to open the Developer tools.
  2. Click the Settings button Settings to open the toolbox options and check Storage under Developer Tools.
  3. On the Storage tab, click Local Storage to expand the list.
  4. Right-click powerbi.com and choose Delete All.
  5. Close the Developer tools and restart the Power BI service.

Clear the local storage in Microsoft Edge

To clear the local storage in Microsoft Edge, complete the following steps:

  1. On the Power BI service page, press F12 to open the Developer tools.
  2. Go to the Debugger view.
  3. Press Ctrl+O to click the folder and choose localStorage.
  4. Select all the items and press Delete.
  5. Close the Developer tools and restart the Power BI service.

Clear the local storage in Safari

To clear the local storage in Safari, complete the following steps:

  1. On the Power BI service page, click the Develop menu and choose Web Inspector.
  2. On the Console tab, type localStorage.clear() in the text box and press Enter.
  3. Close the Developer tools and restart the Power BI service.

Clear the local storage in Power BI Desktop

To clear the browser's local storage in Power BI Desktop, complete the following steps:

  1. On your local system, depending on how you installed Power BI, browse to one of the following folder locations:
    • .exe version—%LocalAppData%\Microsoft\Power BI Desktop (for example, <user>\AppData\Local\Microsoft\Power BI Desktop)

    • Microsoft Store version—C:\Users\<user>\Microsoft\Power BI Desktop Store App

  2. Delete the CEF folder.
  3. Delete the WebView2 folder.
  4. Delete the Cache folder.
  5. Restart your machine.

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In this topic
  1. Clear the local storage in the Microsoft Power BI service