Reset a password

You can reset the password for an ArcGIS Monitor user that has forgotten their password. You must be assigned the Administrator role to reset a user's password.

Reset an account password

To reset an account password, complete the following steps:

1. Access Monitor if necessary.

   The Home page appears.

2. Click Administration.

   The Administration page appears.

3. Click the Users tab.

   The Users page appears with a list of users sorted alphabetically by name.

4. Optionally, do any or all of the following:
   • Click Sort and change the sorting method.
   • Click Filter and create a query to filter the list.
   • Click Columns and specify the columns to hide or show.
   • Position the pointer at the edge of a column's header and drag the column's edge to resize it.
   • Type a keyword in the Search by first name, last name, or username text box to search for specific users.
5. Click More options next to the user's username and click Recover password.

   The Recover user password dialog box appears.

6. Click Recover password to generate a password recovery URL.

   Depending on how Monitor is configured, one of the following occurs:

   • A password recovery URL appears in the Recover user password dialog box that must be provided to the user to allow them to reset their password.
   • If email settings are configured, the user is emailed the password recovery URL.
7. Click OK to close the Recover user password dialog box.

Reset the initial administrator account password

If the initial administrator account is the only account with administrator privileges, you cannot sign in to Monitor to reset the password.

To reset the password in this case, complete the following the steps:

1. Open a command prompt window on the Monitor Server machine.
2. Run the following command, editing the parameters where necessary, to create a temporary administrator account:

   <Monitor Server installation location>\bin\arcgis-monitor-server.exe admin:security:users:add --username <username> --password <password> --name-first <first name> --name-last <last name> --email <email address> --role admin

   The following is an example:

   C:\Program Files\ArcGIS\Monitor\Server\bin\arcgis-monitor-server.exe admin:security:users:add --username jdoe --password "my password" --name-first John --name-last Doe --email [e-mail] --role admin

   Tip:

   For more information about the admin:security:users:add command, run the command with the --help parameter.

   The following is an example:

   C:\Program Files\ArcGIS\Monitor\Server\bin\arcgis-monitor-server.exe admin:security:users:add --help

   A confirmation message appears.

3. Access Monitor with the temporary administrator account that you created.

   The Home page appears.

4. Click Administration.

   The Administration page appears.

5. Click the Users tab.

   The Users page appears with a list of users sorted alphabetically by name.

6. Click More options next to the initial administrator account's username and click Recover password.

   The Recover user password dialog box appears.

7. Click Recover password to generate a password recovery URL.

   Depending on how Monitor is configured, one of the following occurs:

   • A password recovery URL appears in the Recover user password dialog box that must be provided to the user to allow them to reset their password.
   • If email settings are configured, the user is emailed the password recovery URL.
8. Click OK to close the Recover user password dialog box.
9. You can delete the temporary administrator account when the initial administrator account's password has been reset.