Reset a forgotten password

You can reset the password for an ArcGIS Monitor user that has forgotten their password. You must be assigned the Administrator role to reset a user's password. Complete the following steps to reset a users's password:

1. Access Monitor, if necessary.

   The Home page appears.

2. Click Administration.

   The Administration page appears.

3. Click the Users tab.

   The Users page appears with a list of users sorted alphabetically by name.

4. Optionally, do any or all of the following:
   • Click Sort and change the sorting method.
   • Click Filter and create a query to filter the list.
   • Click Hide and specify the columns to hide or show.
   • Position the pointer at the edge of a column's header and drag the column's edge to resize it.
   • Type a keyword in the Search by first name, last name, or username text box to search for specific users.
5. Click More options next to the user's username and click Recover password.

   The Recover user password dialog box appears.

6. Click Recover password to generate a password recovery URL.

   Depending on how Monitor is configured, one of the following happens:

   • A password recovery URL appears in the Recover user password dialog box that must be provided to the user to allow them to reset their password.
   • If email settings are configured, the user is emailed the password recovery URL.
7. Click OK to close the Recover user password dialog box.