Clear the browser's local storage

Note:

Some workflows may require specific privileges. For more information about user types, roles, and privileges, see the Accounts topic.

You may need to clear the browser's local storage before you run ArcGIS for Power BI.

If the browser's local storage is full, some ArcGIS for Power BI functionality will be unavailable, and you may receive an information message (5989-0001).

Clear the local storage in the Microsoft Power BI service

Specific procedures for clearing a browser's local storage vary depending on the browser.

The following sections provide instructions for popular browsers.

Clear the local storage in Google Chrome

To clear the local storage in Chrome, complete the following steps:

1. On the Power BI service page, press F12 to open the Developer tools.
2. Under Application, click Storage.
3. Ensure that all check boxes are checked, and click Clear site data.
4. Close the Developer tools and restart the Power BI service.

Clear the local storage in Mozilla Firefox

To clear the local storage in Firefox, complete the following steps:

1. On the Power BI service page, press F12 to open the Developer tools.
2. Click the Settings button to open the toolbox options and check Storage under Developer Tools.
3. On the Storage tab, click Local Storage to expand the list.
4. Right-click app.powerbi.com and choose Delete All.
5. Close the Developer tools and restart the Power BI service.

Clear the local storage in Microsoft Edge

To clear the local storage in Microsoft Edge, complete the following steps:

1. On the Power BI service page, press F12 to open the Developer tools.
2. Under Application, click Storage.
3. Ensure that all check boxes are checked, and click Clear site data.
4. Close the Developer tools and restart the Power BI service.

Clear the local storage in Safari

To clear the local storage in Safari, complete the following steps:

1. On the Power BI service page, click the Develop menu and choose Web Inspector.
2. On the Console tab, type localStorage.clear() in the text box and press Enter.
3. Close the Developer tools and restart the Power BI service.

Clear the local storage in Power BI Desktop

To clear the browser's local storage in Power BI Desktop, complete the following steps:

1. On your local system, depending on how you installed Power BI, browse to one of the following folder locations:
   • .exe version—%LocalAppData%\Microsoft\Power BI Desktop (for example, <user>\AppData\Local\Microsoft\Power BI Desktop)

   • Microsoft Store version—C:\Users\<user>\Microsoft\Power BI Desktop Store App

2. Delete the CEF folder.
3. Delete the WebView2 folder.
4. Delete the Cache folder.
5. Restart your machine.