Data Appliance 6.3 for ArcGIS support

Support for Data Appliance 6.3 for ArcGIS is provided by both Esri and Arxys (formerly Cutting Edge Networked Storage) technical support teams.

Esri support

For questions regarding the configuration and setup of ArcGIS services and usage, contact the following:

• United States users—Support is provided by Esri Technical Support. Use the following contact options:
  • Phone: [phone]
  • Email: [e-mail]
  • Web page: http://support.esri.com/contact-tech-support
  • Hours: Monday through Friday, 5:00 a.m. to 5:00 p.m. (Pacific time), excluding Esri holidays

• International users—Support is provided by your local Esri distributor.

Arxys support

For questions and support regarding Data Appliance for ArcGIS hardware, contact Arxys using the following options:

• Phone: [phone]
• Email: [e-mail]
• Web page: https://www.arxys.com/company/support/
• Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. (Pacific time)