Introduction to Outage Damage Assessment

Outage Damage Assessment can be used to perform damage assessments and respond to outages caused by severe weather conditions and emergency incidents.

Electric utilities and communication organizations have technology systems that allow customers to report outages. But after a severe weather event, or emergency incident, they need to gather field intelligence. This field intelligence helps utilities and communication organizations understand the extent of damage and quickly allocate storm restoration crews. Outage Damage Assessment is typically implemented by electric utilities and communication organizations that want to quickly assess the extent of damage, effectively allocate crews, and make informed decisions during storm restoration.

The Outage Damage Assessment solution delivers a set of capabilities that help you collect damage reports, manage field assignments, and monitor the impact of a severe weather, or emergency, incident on electric utility and communication assets.

Deploy the solution

This ArcGIS solution can be deployed in your ArcGIS organization.

Deploy the solution

See Deploying a solution for more information.


Outage Damage Assessment requires the following:

  • ArcGIS Online
  • ArcGIS Workforce
  • ArcGIS Field Maps

Information products

Outage Damage Assessment includes the following information products:

ItemDescriptionMinimum user type
Damage Assessment Center

An ArcGIS Experience Builder application used by dispatchers and office staff to create, manage, and monitor damage assessments


Damage Assessment

An ArcGIS Workforce project used by dispatchers and office staff to manage damage assessment assignments. Field assessors access the project using the ArcGIS Workforce mobile app.

Mobile Worker
Damage Assessment Locations - Field Assessor

An ArcGIS Field Maps map used by a field assessor to capture damaged assets

Mobile Worker

When you deploy this solution in your ArcGIS organization, you also get an ArcGIS solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS solution item also illustrates any dependencies items have on each other.

Release notes

The following are the release notes:

1.2 (Mar 2023)
  • Updated Notebook to work with latest release of ArcGIS Enterprise.
1.1 (Nov 2021)
  • Updated the Download Photo Attachments notebook.
1.0 (Jun 2021)
  • First release of Outage Damage Assessment