This topic describes features of survey creation that don't behave as expected or intended, and any potential solutions or workarounds.
For a list of known error messages that you may receive when saving or publishing a survey, see Troubleshoot.
To report or learn more about bugs in Survey123, visit Support.
- Survey123 Connect for ArcGIS fails to start, and an error message appears stating that the api-ms-win-crt-runtime-l1-1-0.dll file is missing.
- Survey123 Connect for ArcGIS fails to start on Windows 8.1, with an error message stating that this Windows version does not support the required Bluetooth API.
- The Other and Select other labels for select_one and select_multiple questions do not appear in languages other than English.
- I can't save changes to the .xlsx form when creating a new survey on a machine using OpenOffice.
- Survey123 Connect hangs indefinitely when I try to publish a survey with non-ASCII characters in its name.
- I can't make schema updates in Survey123 Connect to my survey initially created in the Survey123 website.
- The text in the label or hint of my question is cut off after using a less than (<) symbol.
- My link to open Navigator for ArcGIS to a specific location isn't working.
- The Survey123 XLSForm template refuses all name values when using OpenOffice and LibreOffice.
- Calculations in integer questions that result in a decimal value will display the decimal value in red.
- I can't apply a cascading select to a select_multiple question.
- Questions that reference external files do not work on iOS but do on all other platforms.
- I can't sign in to Survey123 Connect for ArcGIS on a Linux machine.
- My survey doesn't validate when being created from a feature service with a related table.
- I cannot generate a survey from a layer that is not the first layer in my feature service.
- Browser-based sign in doesn't automatically navigate back to the app on Windows and Linux.
Survey123 Connect for ArcGIS fails to start, and an error message appears stating that the api-ms-win-crt-runtime-l1-1-0.dll file is missing.
This message indicates that the Universal C Runtime in Windows components, which are required for running Survey123 Connect, are missing. These components were distributed in a Windows update that can be downloaded from Windows support.
Survey123 Connect for ArcGIS fails to start on Windows 8.1, with an error message stating that this Windows version does not support the required Bluetooth API.
This is an error with the underlying Qt Bluetooth plugin implemented in Survey123 Connect not recognizing support for Windows 8.1. This can be solved by renaming certain files used by the app.
- Navigate to the Survey123 Connect install location. By default, it will be installed to C:\Users\CurrentUser\Applications\ArcGIS\Survey123ConnectforArcGIS\.
- Open qml\ArcGIS\AppFramework\Devices.
- Rename AppFrameworkDevicesPlugin.dll to AppFrameworkDevicesPluginWindows10.dll, and AppFrameworkDevicesPluginWin7.dll to AppFrameworkDevicesPlugin.dll.
The app will now launch successfully.
The Other and Select other labels for select_one and select_multiple questions do not appear in languages other than English.
Survey123 Connect hangs indefinitely when I try to publish a survey with non-ASCII characters in its name.
I can't make schema updates in Survey123 Connect to my survey initially created in the Survey123 website.
Prior to Survey123 2.6, using a less than symbol would cause issues with labels and hints because the app attempted to read the text after it as an HTML tag. Most of these cases were fixed in version 2.6; however, this issue still persists if you enter text after the less than symbol without separating them with a space. The coded value (<) can be used to display a less than symbol in labels and hints and when there is no space between the symbol and text.
This is an issue with the XLSForm template when using OpenOffice or LibreOffice, where all attempts to enter something into the name column return an error message indicating that the value must be less than 32 characters with no spaces or ASCII characters (even if the value already follows these requirements). This is because OpenOffice and LibreOffice use semicolons to separate arguments in formulas, while Excel uses commas. Because the template is designed with Excel in mind, these other applications can't properly read the formula used to restrict invalid characters. This can be solved by replacing the commas with semicolons. In both applications, this is done by opening the Data menu and selecting Validation.
Calculations in integer questions that result in a decimal value will display the decimal value in red.
The result of a calculation is always returned in the answer of a question, in full. If the answer contains decimal values, these will be returned. If the question is of type integer, the decimal values will be displayed, but the answer will be recognized as being invalid and therefore appear in red. To ensure the answer is returned as a valid integer, use the int() function in your calculation.
iOS has stricter case sensitivity than other platforms. If you refer to external files in your XLSForm, be sure to use the correct capitalization for the file name and contents within the file.
External files to consider include CSV files used with the pulldata() function, images or audio that are shown on your form, or tile packages that are used in geopoint questions to display an offline basemap.
The OpenSSL 1.0.2 libraries used by Survey123 Connect aren't provided with some Linux distributions, causing errors when making HTTPS requests, which are needed for OAuth login. This can be solved by installing the correct version of SSL, using the command sudo apt-get install openssl1.0-dev. Survey123 Connect 3.1 and later also include OpenSSL 1.0.2 libraries in the Linux installer, meaning that this workaround is not required.
In Survey123 Connect, you can choose to create a new survey from an existing feature service. A new XLSForm will be generated containing questions for each of the fields in the first feature layer of the service and any tables that are related to that first layer. If you need to create a survey from a feature layer that is not the first layer in the service, you must author a new form and specify which layer in the feature service it should connect to using the form ID and submission URL.
This is a known limitation of browser-based sign in with Windows and Linux operating systems. These platforms instead provide a string of text to paste into the app that will complete the sign in process. This workaround is intended to be replaced by the functionality seen in other platforms in the future.