Support for Data Appliance 6.0 for ArcGIS is provided by both Esri and Cutting Edge Networked Storage technical support teams.
Support is provided by both Esri and Cutting Edge Networked Storage technical support teams.
For questions regarding the configuration and setup of ArcGIS services and usage, contact the following:
United States users—Support is provided by Esri Technical Support. Use the following contact options:
Hours: Monday-Friday, 5:00 a.m.–5:00 p.m. Pacific time (excluding Esri holidays)
International users—Support is provided by your local Esri distributor.
For questions and support for ArcGIS hardware, contact Cutting Edge Networked Storage.
For questions and support regarding the Data Appliance for ArcGIS hardware, contact Cutting Edge Networked Storage using the following options:
Hours: Monday-Friday, 8:00 a.m.–5:00 p.m. (Pacific time)