Frequently asked questions

What is the Survey123 website?

The Survey123 website is the heart of Survey123 for ArcGIS. Using the Survey123 website, you can manage your surveys, control who can contribute to them, and view and understand the data submitted to your surveys. The Survey123 website is a web browser-based application and is available at for ArcGIS Online users.

When should I use the Survey123 website to author my surveys versus Survey123 Connect for ArcGIS?

The advantage of the Survey123 website authoring tools is their ease of use: You can start creating surveys with no training. The type of questions and smart survey features available through the Survey123 website authoring tools are limited but are sufficient for basic surveys. If you need more advanced question types or more complex rules, you'll need Survey123 Connect for ArcGIS. In either case, your surveys will be displayed in the Survey123 website survey gallery, and you can share them and analyze your collected results in the Survey123 website as well.

Can I create new surveys using the Survey123 website?

Yes. The Survey123 website includes a WYSIWYG environment where you can quickly build simple surveys. While not all smart features available in Survey123 Connect for ArcGIS are available in your web browser, the Survey123 website lets you quickly build surveys with minimal training.

What browsers does the Survey123 website support?

For information on the platforms Survey123 supports, see System requirements.

Can I show specific questions based on the answers from other questions?

Yes. You can hide some questions by default, and show them based on the answer from another question. Use the Set Rule dialog box of a question to do this. The Set Rule dialog box is only supported by the single choice and dropdown question types currently.

Do I need to include a map question in my survey?


If you do not include a map question, the main feature service layer for your survey will have a geometry type of esriGeometryPoint. The point location for each survey response will default to 0,0.

Can I use non-ASCII characters in my survey?


In Survey123 for ArcGIS, you can create surveys that display questions in any language or multiple languages. Non-ASCII characters are not allowed in the name column of your choices or survey worksheets.

Do surveys support right-to-left languages?


Surveys support right-to-left displays.

How many questions can a survey contain?

When publishing to ArcGIS Online, a survey can contain a maximum of 1,024 columns (including system fields), while a survey published to a portal can contain a maximum of 500. In both cases, this maximum limit can be circumvented by placing part of your survey into a repeat with a repeat count of 1 and storing that part of the survey in a related table.

Is there a limit on the number of choices shown in a pick list?

You can add pick lists to your surveys using select one types of questions. The only limit is what's practical for your survey users. Any list with more than 15 values will be difficult to use on a small display, such as a smartphone.

How can I restrict user input for a question in my survey?

For surveys authored in Survey123 Connect, Esri custom columns such as body::esri:inputMask can be used to restrict user input. The Survey123 web app does not currently support input masks.

What bar code formats does Survey123 support?

Survey123 supports the following bar code formats:

  • QR
  • Code 39
  • Code 93
  • Code 128
  • EAN 8
  • EAN 13
  • UPC A
  • UPC E
  • UPC EAN Extension
  • Aztec
  • Codabar
  • Data Matrix
  • ITF
  • MaxiCode
  • PDF 417
  • RSS 14
  • RSS Expanded

The default bar code question format is QR. To scan other codes, select them from the Menu Menu of the bar code scanning page.

Where are my surveys stored?

A survey is composed of two items in your ArcGIS Online account. One is Form item, which represents the questions and settings in your survey. The other is Feature Service item, which stores your survey data. Keep in mind that both of these items are required for your survey to behave normally.

Can I move the items for my survey to a different location in my ArcGIS organization?

Moving the items for your survey in your ArcGIS organization after the survey has been published may cause both Survey123 Connect and the Survey123 website to be unable to find them, which may cause unexpected behavior.

How can I rename an existing survey?

If you want to change the name of the survey listed on the My Surveys page, click the Edit Survey Info button on the survey's menu to update it. If you want to update the title of the survey that displays on your survey at run time, go to the Design page of the survey to update it.

How can I delete an existing survey?

The Delete button is located at the bottom of the Overview page. You must type the name of the survey to confirm deletion. Once a survey has been deleted, you can't recover it or its data. It's strongly recommended that you download the survey data you've collected from the Data page before you delete a survey.

If you find a survey with unsolvable errors on the My Surveys page, go to the Content page in ArcGIS Online to delete it.

Can I modify an existing survey?

Before you publish a survey, you can modify the survey, such as changing the question label, adding questions, reordering questions, or deleting questions.

Once a survey is published, you can make limited modifications to it. Edits that do not require changing the schema of the feature service can be made without issue. For more information, see Publish your survey.

Can I reference images that are hosted online inside note questions and the thank you screen?

If your survey is to be completed in a web browser, you may choose to use images in it that are hosted online. When doing this, ensure that the image is shared publicly. If you are referencing an image hosted by ArcGIS Online, the URL must use the format of https://<org_url>/sharing/rest/content/items/<item_id>/data.