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Frequently asked questions

  • What are the licensing requirements for ArcGIS for SharePoint?
  • How can I use ArcGIS GeoEnrichment Service?
  • I created a site collection in a web application that has ArcGIS for SharePoint, but the components and configuration lists are not available.
  • Can I use existing lists with latitude-longitude data?
  • How do I import Excel spreadsheets for use with ArcGIS for SharePoint?
  • I received the following error message: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
  • I received the following error message: Failed to load Extension pack manifest file. Verify that the JSON content is valid.
  • There are no basemaps available in the Basemap gallery.
  • I created a site collection in a web application that has ArcGIS for SharePoint, but the components and configuration lists are not available.
  • The ArcGIS for SharePoint geotagging workflow creates terms as geotags. What is the workflow for creating them in the SharePoint term store?
  • As a SharePoint administrator, the New-ArcGISTermSet command is giving me an error when I run it in certain non-English locales.

What are the licensing requirements for ArcGIS for SharePoint?

To access all map tools and content in ArcGIS for SharePoint, you must have an ArcGIS user type that includes privileges to create, analyze, and share content in an ArcGIS Online organization or an on-premises ArcGIS Enterprise deployment. You can sign up for a free trial subscription of ArcGIS Online. It is assumed that the authentication method used to access ArcGIS has been properly configured by the ArcGIS administrator. Public ArcGIS Online accounts are not supported.

If you do not have an ArcGIS organizational account, you can use an ArcGIS web part in the standard experience.

See Get started with ArcGIS for a comparison of capabilities in the standard experience and in the ArcGIS experience, depending on user type.

How can I use ArcGIS GeoEnrichment Service?

Esri GeoEnrichment services provide demographic and contextual data for features in your map. GeoEnrichment requires a subscription to ArcGIS Online or configuration of GeoEnrichment on your installation of ArcGIS Enterprise.

I created a site collection in a web application that has ArcGIS for SharePoint, but the components and configuration lists are not available.

ArcGIS for SharePoint is not automatically activated when you create a site collection. For new site collections, browse to the Site settings page, click Site collection features, and activate the ArcGIS for SharePoint feature. This makes all the functionality included with ArcGIS for SharePoint available on the site collection.

Can I use existing lists with latitude-longitude data?

SharePoint lists can contain numerical columns that store the geographic location of each item as latitude and longitude coordinates. ArcGIS for SharePoint considers such lists as already geoenabled, and no further work is required to map the data as long as the coordinate columns meet specific requirements. See Geocode lists containing coordinate data for more information.

How do I import Excel spreadsheets for use with ArcGIS for SharePoint?

See Prepare SharePoint data for information on importing Excel spreadsheets to SharePoint.

I received the following error message: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

ArcGIS for SharePoint makes HTTPS call on the server side to communicate with ArcGIS Enterprise for geocoding and geoenrichment. If the ArcGIS Enterprise server uses SSL certificates to secure the communication (which is typical) and these certificates are issued by a certificate authority unknown to SharePoint—that is, they are not on the trusted list—you must download the certificate and add it to SharePoint to enable HTTPS requests on the server.

To resolve this error message, download the certificate and add it to the SharePoint server using the following procedures:

Download the certificate

Note:

You may need elevated permissions (Run As Administrator) to copy the certificate.

  1. Browse to https://www.arcgis.com (or the ArcGIS Enterprise portal instance you are using). Ensure you use HTTPS.
  2. Click the Security Report button in the URL address bar.
  3. Click View certificates on the Website Identification window that appears.
  4. Click the Certification Path tab on the Certificates window.
  5. Select DigiCert and click View certificate.

    Note:
    Select the root certificate (DigiCert), not one of the subentries; you need the entire contents of the package.

  6. Click the Details tab on the Certificates window.
  7. Click Copy to File to start the Certificate Export Wizard.
  8. On the first page of the Certificate Export Wizard, click Next.
  9. Select the Base-64 encoded X.509 (.cer) option and click Next.
  10. Save the file to a known location on disk and click Next on the Certificate Export Wizard.
  11. Click Finish.

    A message appears stating that the export was successful.

  12. Repeat these steps to download the Intermediate Certificate.

Import the certificate to SharePoint

  1. Open SharePoint Central Administration in a browser, with elevated permissions (click Run As Administrator).
  2. Click Security and click Manage Trust under the General Security heading.
  3. Click New, specify a name, and browse to the root certificate you saved in the previous steps.
    Note:

    Do not delete the existing local certificate.

  4. Click OK.

    The certificate in now added to the SharePoint server instance.

  5. Repeat these steps to import the Intermediate Certificate.

I received the following error message: Failed to load Extension pack manifest file. Verify that the JSON content is valid.

Manifest files must be saved with UTF-8 encoding. If you receive this message when adding an extension pack, determine whether the file was saved with Byte Order Marker (BOM). If it was, remove the BOM using an advanced text editor such as Notepad++ and save the file.

Use UTF-8 encoding for the manifest file.

There are no basemaps available in the Basemap gallery.

If you are signed in to ArcGIS, in ArcGIS for SharePoint, and there are no basemaps available, you may not have the privileges required to view your organization's basemap group. Otherwise, the basemaps in your ArcGIS organization's basemap group may be incompatible with ArcGIS for SharePoint.

I created a site collection in a web application that has ArcGIS for SharePoint, but the components and configuration lists are not available.

ArcGIS for SharePoint is not automatically activated when you create a new site collection. For new site collections, browse to the Site settings page, click Site collection features, and activate the ArcGIS for SharePoint feature. This makes all the functionality included with ArcGIS for SharePoint available on the site collection.

The ArcGIS for SharePoint geotagging workflow creates terms as geotags. What is the workflow for creating them in the SharePoint term store?

See the workflow for creating a new term set for more information.

As a SharePoint administrator, the New-ArcGISTermSet command is giving me an error when I run it in certain non-English locales.

Check which languages are allowed in your term store, and add them based on your SharePoint organization locale. This can be done in the term store administration center using the following link: https://[yourTenantName]-admin.sharepoint.com/_layouts/15/online/AdminHome.aspx#/termStoreAdminCenter. The error appears if English is the only default language specified.

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