Clear browser local storage

If your browser's local storage is full, some features of ArcGIS for Power BI are unavailable, and you may receive an information message (5989-0001). Complete the following steps to clear the local storage.

Clear local storage in the Power BI service

Specific procedures for clearing the browser's local storage vary depending on the browser you're using. The following sections provide instructions for popular browsers.

Clear the local storage in Chrome

To clear the local storage in Chrome, do the following:

  1. On the Power BI service page, press F12 to open the Developer tools.
  2. Under Applications, click Clear storage.

    Ensure that all check boxes are checked.

  3. Click Clear site data.
  4. Close the Developer tools and restart the Power BI service.

Clear the local storage in Firefox

To clear the local storage in Firefox, do the following:

  1. From the Power BI service page, press F12 to open the Developer tools.
  2. Click the Settings button Settings to open the toolbox options and check Storage under Developer Tools.
  3. On the Storage tab, click Local Storage to expand the list.
  4. Right-click powerbi.com and choose Delete All.
  5. Close the Developer tools and restart the Power BI service.

Clear the local storage in Microsoft Edge

To clear the local storage in Microsoft Edge, do the following:

  1. From the Power BI service page, press F12 to open the Developer tools.
  2. Go to the Debugger view.
  3. Press Ctrl+O or click the folder and choose localStorage.
  4. Select all and press Delete.
  5. Close the Developer tools and restart the Power BI service.

Clear the local storage in Safari (Max OSX)

To clear the local storage in Safari, do the following:

  1. From the Power BI service page, click the Develop menu and choose Web Inspector.
  2. On the Console tab, type localStorage.clear() in the field and press Enter.
  3. Close the Developer tools and restart the Power BI service.

Clear local storage in Power BI Desktop

To clear the browser's local storage in Power BI Desktop, do the following:

  1. On your local system, depending on how you installed Power BI, browse to one of the following folder locations:
    • .exe version—%LocalAppData%\Microsoft\Power BI Desktop (for example, <user>\AppData\Local\Microsoft\Power BI Desktop)
    • Microsoft Store version—C:\Users\<user>\Microsoft\Power BI Desktop Store App
  2. Delete the CEF folder.
  3. Delete the WebView2 folder.
  4. Delete the Cache folder.
  5. Restart your machine.