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Install Insights desktop

Insights desktop is compatible with both macOS and Windows computers. Before you install Insights desktop, check that your computer has the correct system requirements.

Windows

Download the install program

Use the following steps to download the install program:

  1. Follow the link to the Insights desktop client download page.
  2. Choose Windows for the operating system.
  3. Fill out the remaining fields on the form. Fields marked with an asterisk (*) are required.
  4. Read Esri's privacy statement and check the box if you agree.
  5. Click Start my download.
Note:

The Insights desktop download page uses cookies. If you have previously filled out the form and have not cleared the cookies on your browser, you can start the download by clicking the Windows button.

The installation program is saved in your browser's default download location.

Run the install program

The installation program includes the Insights desktop app and English language reference help. Use the following steps to run the installation program:

  1. Browse to the location of the downloaded installation file and extract the .zip file.
  2. Double click the .exe file to begin the setup.
  3. Click Yes to allow Esri to make changes to your computer.

    The Esri Insights Setup wizard launches.

  4. Review the information in the wizard and click Next to proceed.
  5. Review the license agreement and accept it if you agree. Click Next to continue with the installation. You must exit if you do not agree with the terms.
  6. Click Change to specify the installation folder or click Next to accept the default location of C:\Program Files\ArcGIS\Insights\. Note that if the installation folder is changed, neither ArcGIS nor Insights is appended to the modified path. It is recommended that the selected custom installation location include a folder and not the root location of a drive.
  7. Click Install to begin the installation.

    The installation program runs and Insights desktop is installed on your computer. A shortcut icon is added to your desktop and can be used to launch Insights desktop.

  8. Click Finish to close the wizard when the installation completes.

Install the help package (optional)

Insights desktop includes access to online reference help (default) and offline (installed) reference help. English help is installed with the Insights desktop setup and your deployment can be configured to use the offline help. A language pack can be installed separately to provide access to installed help in all supported languages.

Note:

The offline help language pack is normally available within a few weeks of the software release.

Use the following steps to install the reference help language pack:

  1. Follow the link to the Insights desktop client download page and download the language pack.
  2. Browse to the location of the downloaded help installation file and extract the .zip file.
  3. Double click the .exe file to begin the setup.
  4. Click Yes to allow Esri to make changes to your computer.

    The language pack setup wizard launches.

  5. Review the information in the wizard and click Next to proceed.
  6. Review the license agreement and accept it if you agree. Click Next to continue with the installation. You must exit if you do not agree with the terms.
  7. Click Install to begin the installation.

    The installation program runs and the help package is installed on your computer.

  8. Click Finish to close the wizard when the installation completes.

Uninstall Insights desktop

Use the following steps to uninstall Insights desktop:

Note:

You do not need to uninstall Insights desktop to upgrade to a newer version.

  1. Click Start to open the Start menu, then click Settings.
  2. Click System > Apps & features.
  3. Select the program to be removed and click Uninstall.

    The Esri Insights Setup launches.

  4. Keep Remove selected, then click Next to continue with the setup.
  5. Click Remove.

    The uninstall process begins.

  6. Click Finish to complete the uninstall process and close the setup wizard.

Repeat these steps to uninstall the reference help language pack, if necessary.

macOS

Download the install program

Use the following steps to download the install program:

  1. Follow the link to the Insights desktop client download page.
  2. Choose macOS for the operating system.
  3. Fill out the remaining fields on the form. Fields marked with an asterisk (*) are required.
  4. Read Esri's privacy statement and check the box if you agree.
  5. Click Start my download.
Note:

The Insights desktop download page uses cookies. If you have previously filled out the form and have not cleared the cookies on your browser, you can start the download by clicking the macOS button.

The installation program is saved in your browser's default download location.

Run the install program

The installation program includes the Insights desktop app and English language reference help. Use the following steps to run the installation program:

  1. Browse to the location of the downloaded installation file and double click the .dmg file to extract the setup files.
  2. Double click the .pkg file to launch the setup.

    The install wizard opens.

  3. Review the information in the wizard and click Continue to proceed.
  4. Review the license agreement. If you agree, click Continue then Agree to continue with the installation. You must exit if you do not agree with the terms.
  5. Click Change Install Location to specify the installation folder or click Install to accept the default location.
  6. Enter your password to allow the installer to begin the installation process. Click Install Software.

    The installation program runs and Insights desktop is installed on your computer.

  7. Click Close to close the wizard when the installation completes.

Use the search function to find and launch Insights on your computer.

Install the help package (optional)

Insights desktop includes access to online reference help (default) and offline (installed) reference help. English help is installed with the Insights desktop setup and your deployment can be configured to use the offline help. A language pack can be installed separately to provide access to installed help in all supported languages.

Note:

The offline help language pack is normally available within a few weeks of the software release.

Use the following steps to install the reference help language pack:

  1. Follow the link to the Insights desktop client download page and download the language pack.
  2. Browse to the location of the downloaded installation file and double click the .dmg file to extract the setup files.
  3. Double click the .pkg file to launch the setup.

    The install wizard opens.

  4. Review the information in the wizard and click Continue to proceed.
  5. Review the license agreement. If you agree, click Continue then Agree to continue with the installation. You must exit if you do not agree with the terms.
  6. Click Change Install Location to specify the installation folder or click Install to accept the default location.
  7. Enter your password to allow the installer to begin the installation process. Click Install Software.

    The installation program runs and Insights desktop help language pack is installed on your computer.

  8. Click Close to close the wizard when the installation completes.

Uninstall Insights desktop

Use the following steps to uninstall Insights desktop:

Note:

You do not need to uninstall Insights desktop to upgrade to a newer version.

  1. Open the Finder window and click Applications.
  2. Locate the program to be removed.
  3. Drag the program to the Trash.
  4. Empty the Trash to permanently remove the application.

Upgrade Insights desktop

If you have Insights desktop installed and want to upgrade to a new version, there is no need to uninstall the previous version. Running the Insights desktop installer will upgrade the software to the new version.

Upgrading from Insights desktop beta

Upgrading Insights desktop from beta to a later version is not supported. No content will be automatically transferred from Insights desktop beta.

Use the following steps to update Insights desktop from beta:

  1. Share your themes and models to your ArcGIS account to create copies of the content you want to transfer from Insights desktop beta to your new installation. You must sign in to the account to share your content.
  2. Install Insights desktop on your Windows or macOS computer.
  3. Launch Insights desktop.

    You will be prompted to activate Insights desktop using your ArcGIS account.

  4. Reload your content into Insights desktop.
    • Open a workbook or create a new page and add a model from your ArcGIS content to your page (you must be signed in to the ArcGIS account to access content). Save the model to your local content or run the model and save the workbook.
    • Open a workbook or create a new page and apply a theme from your ArcGIS content (you must be signed in to the ArcGIS account to access content). Save the theme to your local content.

Use Insights desktop with roaming user profiles

Roaming user profiles are available on some Windows networks, such as educational institutions and libraries, and allow users to access their files and applications from any computer on the network.

The following best practices are recommended when using Insights desktop with roaming user profiles:

  • The same version of Insights desktop should be installed on all computers.
  • Always sign out of a computer when you are finished using it so your changes in Insights desktop will be updated on the network.