Add or invite new community members

As a community administrator, you can add a new community member by setting up an account for them or by sending them an account activation link. You can add multiple new members at one or one at a time.

Tip:

It is recommended that you set up a new account for a community member. This best practice allows you or a group manager to immediately add the new member to a group and begin sharing content and emails with them. When you send a new member an account activation link, you must wait for them to set up their account before they appear as a community member and can be added to a group.

Set up an account for a new community member

Set up an account if you are prepared to add the new member to a group, such as a core team or event attendees group. No invitation is sent because the new member is added automatically, so that you or a group's manager can add them to a team or group at that time.

Note:

If you are not ready to share content with the new member, you can invite them to set up their account ahead of time. For more information, see the Invite a new community member section below.

  1. Sign in to the community organization as an administrator.
  2. On the community organization's Overview page, click Members in the secondary navigation bar.
  3. Click Invite Members.
  4. Select Add members without sending invitations and click Next.
  5. Click New Member and fill out the form.

    Tip:
    The Publisher role is the recommended role for community members.

  6. Click Next.
  7. Optionally, configure properties in the Set member properties section and click Next.
  8. Review the summary details. To make corrections, click Set member properties or Compile member list.
  9. Click Add members.

    An administrator or an initiative manager can add the new member to a group without waiting for them to accept an invitation to the community. Provide the new member's user name and temporary password to the initiative manager. Once the member has been added to the appropriate team or group, the initiative manager can send them an email with their login credentials and instructions for signing in.

Invite a new community member

To invite a new member by sending them an invitation, you can configure an invitation email that includes an account activation link. The new member must click the link to set up their account before they appear as a member of the community organization.

  1. Sign in to the community organization as an administrator.
  2. On the Overview page, click Members in the secondary navigation bar.
  3. Click Invite members.
  4. Select Add members and notify them via email and click Next.
  5. Click New Member and fill out the form.

    Tip:
    The Publisher role is the recommended role for community members.

  6. Click Next.
  7. Optionally, configure properties in the Set member properties section and click Next.
  8. Review the summary details. To make corrections, click Set member properties or Compile member list.
  9. Optionally, under Email settings in the Confirm and complete section, customize the invitation email.

    Tip:
    You can set a deadline for activating the account so that you can plan when to sign in as a community administrator to update the new member's role. You can also request that the new member inform you when they finish setting up their new account.

  10. Click Add members.

    Invitation emails are sent from ArcGIS Notifications (notifications@esri.com) to the email address provided for the new community member.

Add more than one new community member

If you have more than one new member to add, you can add them one at a time or upload a .csv file with each member's account details.

Add community members one at a time

Follow these steps to add multiple new members one at a time:

  1. Sign in to the community organization as an administrator.
  2. On the organization's Overview page, click Members on the secondary navigation bar.
  3. Click Invite Members.
  4. Select Add members without sending invitations or Add members and notify them via email and click Next.
  5. Click New Member.
  6. Provide details for the new member's account, including email address, temporary password, and user name.

    Note:
    If you chose to send invitations to each new member, you do not need to provide a temporary password. The new member will receive an email with details regarding their new account.

  7. From the Role drop-down menu, select Publisher.
  8. Click Next, add another.
  9. Repeat this process for each additional new member.
  10. Click Next when you finish adding the new members.
  11. Under Compile member list, review the list of members you added and click Next.
  12. Optionally, under Set member properties, configure additional member properties and click Next.
  13. Review the summary details. To make corrections, click Set member properties or Compile member list to make changes.
  14. Click Add members.

    If you chose to send an invitation to the new community member, you must wait for them to accept the invitation before they appear in your hub's community. All invitation emails are sent from ArcGIS Notifications (notifications@esri.com) to the email address provided for each new member.

    If you chose to add members without sending an invitation, you or an initiative manager can add them to a team or group. You do not have to wait for them to accept an invitation. Provide the new member's user name and temporary password to the initiative manager. Once the member has been added to the appropriate team or group, the initiative manager can send them an email with their login credentials and instructions for signing in.

Add community members from a file

Upload a .csv file containing member details.

  1. Sign in to the community organization as an administrator.
  2. Click the Hub Community Organization link to open the ArcGIS Online home page for your hub's community organization.
  3. Click Sign In and provide your community administrator account credentials.
  4. On the organization's Overview page, click Members on the secondary navigation bar.
  5. Click Invite Members.
  6. Select Add members without sending invitations or Add members and notify them via email and click Next.
  7. Click New members from file.

    The Compile member list section lists the following seven fields you must include in your file under Required fields: First Name, Last Name, Email, Username, Role, User Type, and Password.

    If you chose Add members and notify them via email, you do not need to include a password.

  8. From the Role drop-down menu, select the Publisher role or a custom role.
    Note:
    You cannot select the default Administrator role during account creation, but you can update the role once the account has been created.
  9. Click Next when you are finished adding the new members.
  10. Under Compile member list, review the list of new members and click Next.
  11. Optionally, under Set member properties, configure additional member properties and click Next.
  12. Review the summary details. To make corrections, click Set member properties or Compile member list to make changes.
  13. Click Add members.

    If you chose to send invitations to the new members, you must wait for them to accept the invitations before you can add them to a team or group.

    If you chose to add members without sending an invitation, you or an initiative manager can add them to a team or group. You do not have to wait for them to accept an invitation. Provide the new member's user name and temporary password to the initiative manager. Once the member has been added to the appropriate team or group, the initiative manager can send them an email with their login credentials and instructions for signing in.