Support for ArcGIS Data Appliance: OpenStreetMap Vector Basemaps is provided by the Esri Support team.
Use one of the following contact options:
- United States users—Contact Esri Support using one of  the following options. Hours are Monday through Friday, 5:00 a.m. to 5:00 p.m.
(Pacific time), excluding Esri holidays:
- Phone—888-377-4575
 - Web page—https://support.esri.com/en-us/contact
 
 - International users—Support is provided by your local Esri distributor.