Use Fusion Center

Fusion Center delivers a set of capabilities that allows an organization to mitigate threats to their organization. This is achieved by combining a variety of event layers into threat and hazard layers, to understand what facilities have been impacted.

In this topic, you’ll learn how to use the Fusion Center solution by assuming the role of various users in the Global Security Operations Center (GSOC) and perform the following workflows.

Assess the threat status

You will assume the role of a security analyst responsible for assessing the incident impact on the organizational footprint.

  1. In a browser, open the Incident Monitor Dashboard.
  2. Click A Facility from the Impacted Facilities list.
    Note:

    This will filter the list of incidents to the incidents that are affecting the selected facility.

  3. Click the Incident List tab in the lower left corner of the dashboard.
    Note:

    This list shows all the incidents that are affecting the facility that was selected in the Incident List, and the map shows only those incidents as well.

  4. Click the Incident Statistics tab at the bottom of the dashboard.
    Note:

    The dashboard displays a complete breakdown of incidents by status Incident List, and the map shows only those incidents as well.

Change the incident status

When an incident has been identified as a threat to a facility, an analyst in the GSOC must gather information about the incident. This process is called threat mitigation.

  1. In a browser, open the Incident Monitor Dashboard.
  2. Click A Facility from the Impacted Facilities list.
    Note:

    This will filter the list of incidents to the incidents that are affecting the selected facility.

  3. Click the Incident List tab in the lower left corner of the dashboard.
    Note:

    This list shows all the incidents that are affecting the facility that was selected in the Incident List, and the map shows only those incidents as well.

  4. Click an incident in the Incident List to filter the map to just one incident.
  5. Click the incident in the map.
    Note:

    The pop-up for this incident will appear, providing more information about the incident.

  6. Click the Incident Source button in the pop-up to access the raw information from this event feed.
    Note:

    The button will open a new tab to help you understand all information about the incident. Close the tab when finished and return to the Incident Monitor Dashboard.

  7. Click the Triage Incident button in the incident pop-up.
    Note:

    The button will open the Incident Manager application in a new tab. The incident that was selected in the Incident Monitor Dashboard will be selected in the application.

  8. Click the edit button in the lower left quadrant to change the status of this incident to Under Review.
  9. Type any notes needed for others to understand the status in depth in the Notes section.
  10. Click the Save button.
    Note:

    This status change will persist in the ArcGIS system.

Create assessment reports

  1. In a browser, open the Incident Manager application.
  2. Click an incident in the incident table on which to create an assessment report.
  3. Click the Perform Tactical Analysis button.

    The Tactical Analysis application opens in a separate tab; zoom in to the facility that is impacted by the incident and open the pop-up with additional facility details.

  4. In the pop-up, click Click here to send email to Facility Administrator to open your default email client.

    This email will allow reports to be shared to the facility manager.

  5. Minimize the email client and use any of the widgets included in the app to share reports with those in your organization.

Maintain facility information

Facility Manager can be used by operators to maintain facility information, ad hoc areas of interest, and review or create geofences.

Create facilities

  1. In a browser, open the Facility Manager app.
  2. In the upper right corner, click the Facility Editor Widget to open it.
  3. Click New Facility and click anywhere on the map to add a new facility feature.

    A new window appears where you can fill in facility information.

    Note:

    At a minimum, a unique Facility ID and Facility Name are required.

  4. Click Save.

Edit an existing facility

  1. In the upper right corner, click the Facility Editor Widget to open it.
  2. Select a facility from the map.

    A new window appears where you can fill facility information.

  3. Make the desired changes and click Save.

Add a new facility geofence boundary

  1. In the upper right corner, click the Facility Editor Widget to open it.
  2. Click Facility Geofence Boundary and optionally select a drawing option from the drop-down list.
  3. Draw a geofence around your facility of interest.
    Note:

    Only one geofence boundary can be drawn per facility. This boundary is used to identify whether a threat or hazard is within proximity.

  4. A new window appears with the attributes for the geofence feature automatically populated based on the facility it covers.
    Note:

    If the geofence covers multiple facilities, you have the option to select which attributes to keep.

    The geofence is linked to the facility based on the Facility ID. Ensure that the Facility ID field of the geofence is populated with the facility of interest.

  5. Click Save to apply.

Edit an existing facility geofence boundary

  1. In the upper right corner, click the Facility Editor Widget to open it.
  2. Select a geofence from the map.

    A new window appears where you can update the geofence attributes. Ensure Edit Geometry is checked if you want to update the geometry.

    Note:

    To create a geofence from scratch, click Delete and follow the steps for adding a new facility geofence boundary.

  3. Make the desired changes and click Save.