The Fire Incident Dashboard solution delivers a set of capabilities visualize and monitor trends in fire and EMS incidents and response times by date, call type, station, and unit and, optionally can help you automate the import of incident records from computer aided dispatch or records management systems.
Understand recent trends
In this topic, you’ll assume the role of a Fire Chief that will use the Fire Incident Dashboard to explore response times to citywide fire incidents in the last 30 days, examine response time performance on EMS calls year-to-date, and compare fire response times by station.
Explore response times to incidents
Follow these steps to examine the fire department’s overall response time performance.
- In a browser, open the Fire Incident Dashboard app.
- In the filter panel along the left-hand side of the app, click the Call Date drop-down list, and select Last 30 days.
The map now displays all citywide fire incidents from the past 30 days.
- Review each the gauge elements on the right-hand side of the dashboard to display average turnout time, travel time, and total time.
Values in the green range are within or below the acceptable range for that metric. Values the red range are outside of the acceptable range for that metric. The National Fire Protection Association (NFPA) standard is shown below each corresponding gauge. For example, average turnout time is 1.1 minutes, or 70 seconds, is just barely acceptable, as the standard average turnout time for incidents must be 80 seconds or less.
- Click on any incident in the map.
A pop-up in the upper-left hand corner of the map will appear, displaying key facts about the incident, including unit, shift, incident type, response times, and location.
- Review the chart displaying the number of incident responses by each fire station and unit.
In the last 30 days, we can see which fire stations have had the largest number of responses,
- Click on the blue bar for Fire Station #7.
The map is updated to show only the responses and the gauges are updated to show the average response times by unit M7.
- In the filter panel on the left-hand side of the app, click the Call Date drop-down list, and select All to clear the date filter.
You may continue to apply as many filters as you wish- the filters will continue to narrow down the incidents displayed on the map based on the parameters you specify in your filter.
- To cancel your filter, click any filter and select the All value.
Examine response time performance by call type
Response time performance will vary depending on the type of unit responding to the call. You can filter the calls by type to get a more accurate assessment of response time performance.
Follow these steps to examine response time performance by call type.
- Click the Call Type drop-down list in the filter panel on the left-hand side of the app and select EMS and Rescue.
- Click Call Date drop-down list and select Year to date.
The map is updated showing only EMS calls year to date citywide. Notice the average response times are within appropriate ranges.
- Click the bar representing the number of EMS incidents for each station in the Responses by Station and Unit chart.
Click the bar again to turn off the filter, and then click the next station bar.
- Review the response times of EMS incidents for each station
- Reset all filters to All.
Compare fire response times by fire station
Response time performance may vary depending on the station or unit responding. You can compare response time using the station and call type filters.
Follow these steps to examine the response time performance for each station.
- Select Fire Station #3 in the filters panel.
The map and gauge elements have now been filtered to reflect only the incidents occurring in Fire Station #3. This enables you to review the types of incidents occurring there and determine if they could be covered by another station.
- Click the Call Type drop-down list and select each call type individually.
Notice the difference in response time performance for each call type.
- When finished, reset all filters to the All.
- Repeat this process with the incidents in other fire stations to make a data-driven decision on each station’s performance.