Use Emergency Management Operations

Emergency Management Operations delivers a set of capabilities that help you identify the potential threat, define the area affected and quickly determine the impact to population, facilities and infrastructure.

In this topic, you’ll learn how to use the solution by assuming the role of a user and performing the workflows below.

Assess impact of incident

Situational Awareness Viewer can be used by emergency management personnel to understand the impact of an incident on public infrastructure and human populations. Situational Awareness Viewer includes incident information used in a suite of related emergency operations solutions essential to maintaining situation awareness.

In this workflow you will assume the role of a duty watch officer responsible for assessing the incident impact and sharing that information with other users in the EOC.

Define the incident area

The incident area can be defined by selecting an existing incident, weather warning area, or storm report from Active Incidents and Warnings. An incident can also be created by creating a buffer around a point, line or polygon.

To define the incident area using the sample data complete the following steps:

  1. In a browser, open the Situational Awareness Viewer.
  2. Click on Baltimore Flooding incident perimeter from the Active Incidents and Warnings list.

    You can also define an incident area by clicking on any existing polygon.

  3. Click on the three dots () in the lower right corner of the popup window and choose Set Location to define the incident area.

    The Situation Awareness widget will open at the bottom of the screen with the impact of a one-mile buffer around the flooding incident.


    The point, line and polygon icons can be used to create another incident area by specifying a buffer distance around another location. This can be useful for accidents, chemical spills, tornado paths, wildfires or any other type of incident.

  4. Click the Save button the Situation Awareness panel at the bottom of the screen to save the incident location in the Incident layer.

    A popup will appear allowing you to enter parameters for this incident.

  5. Enter an incident number, name, type, then click Done.

Assess the potential impact

After the incident area has been defined the impact to population, facilities and infrastructure can be determined. Using the incident area defined in the previous workflow, follow the steps below to determine the potential impact of an incident.

  1. To determine the potential impact to the population, select the Potential impact tab in the Situation Awareness panel at the bottom of the screen.

    The estimated potential impact to vulnerable populations within the incident area is displayed by age group.

  2. To further understand the impact to population, select the Special Needs tab.

    This tab displays a list of residents who have registered for assistance during an emergency.

  3. To determine the impact to facilities select the Schools, Shelter and Hospitals tabs. Each tab displays the number of facilities within the incident area.
  4. To determine the impact to road infrastructure select the Road Closures tab. This tab displays the number of Road Closures within the incident area.
  5. Click the Incident tab then click the Download button to download all the incident information into a CSV file.

    This CSV file can be given to the emergency management staff or volunteer coordinators.

  6. Click the Print button to create a report of the potential impacted facilities, infrastructure, and human populations. In the properties window, enter a title, orientation, page size and any comments then click OK.

    This report can be printed or saved electronically to share with emergency management staff.

  7. The Snapshot button can be used to create a time stamped folder in your ArcGIS organization containing a map and feature layers. The map and feature layers can be used for after action reports or other analysis.

    The Snapshot button is enabled when deployed in your organization and is enabled.

  8. Close the Situation Awareness Viewer app.

Understand operational needs

After the incident area has been defined and the impact has been determined, the operations personnel can plan and assign response activities. The Operations Response app can be used by emergency management personnel to understand the status of emergency facilities and response teams.

In this workflow you will assume the role of the operations section personnel responsible for locating and assigning emergency response resources.

Find resources near an incident

Operations response begins by identifying the incident area and finding nearby resources to support tactical operations. You can search for an address or place to find a given location to help plan response activities near that location.

  1. In a browser open the Operations Response app.
  2. In the search box enter; 21 W West Baltimore St, Baltimore, MD, 21230.
  3. Click on the three dots () in the lower right corner of the search result popup window
  4. Choose Set Location to define the incident area and specify a buffer distance of 1 mile.
  5. Click on the MRP Deployments tab to display a list of mission ready packages within the specified buffer.
  6. Click the Response Facilities, Road Closures, Closest Hospitals, Schools, Shelters tabs to find other resources.
  7. Click the Incident tab, then click the Download button on the left side and open the CSV file to see the list of resources.

    This information can be shared with other agencies or saved for an after-action report.

  8. Explore other methods of defining incident boundaries by using the line tool to locate a linear incident such as a train derailment along the train tracks and use a buffer distance of 1 mile to see the impact area.
  9. Click the Start Over button to remove the selected incident area, if necessary.

Locate teams assigned to response activities

Mission teams that have been assigned to response activities can be located on the map with attributes and symbology for each type of response team. These locations and attributes can then be updated from the field as teams change or complete assignments.

  1. Click on the Add Resources widget in the top right corner to view the resource that can be assigned to this incident.
  2. In the Search Templates box, enter Emergency to see a list of resources with that name.
  3. Select Emergency Medical Services to add a point on the map near the point of the incident address.
  4. In the Add Resources list for Mission Ready Packages, add the following attributes:



    EMS 1

    MRP Type


    MRP Status

    Acceptance of Mission

    MRP Description

    public requested assistance

    NIMS Resource

    Medical/Public Health System Assessment Team

    NIMS Discipline

    Emergency Medical Services

    NIMS Resource Kind


    NIMS Type


    Leave the remaining attributes blank for now and close the Resources widget.

  5. Use the Directions widget to get directions from the incident location to the nearest hospital.
  6. Click the Print button in the Directions widget to print a map of the route with directions.

    Operations Response can be used on a mobile device or printed directions can be sent to a mobile device if necessary.

  7. Click Clear to clear the directions from the map

Archive incidents

After the incident or event is over and operational features in the map are ready to be archived. The Archive Incidents widget updates the active incident flag to archive data quickly and efficiently. The features are no longer visible in the app but will continue to be stored in the associated feature layers. This system design allows you to manage multiple incidents from a single app and allows you to access your archived data from the associated feature layers for after action analysis or reporting.

  1. Click on the Archive Incidents widget to view the operational layers available to be archived.
  2. Check the check boxes next to the layers to be archived.
  3. Click on one of the Drawing tools, and then select the features on the map.
  4. Choose the Active Incident drop-down list, then choose No, and then click Save.
  5. Close the Operations Response app.

Visualize incident status

As the incident unfolds it is important for incident commanders to monitor response activities as they occur in real-time. Typically, the county or state Emergency Operations Center displays the incident status on a big screen so all command staff can monitor events and make informed decisions.

Monitor incident status

The Incident Status Dashboard can be used by emergency management staff to monitor response activities in the Emergency Operations Center and measure progress toward the incident objectives.

In this workflow you will assume the role of the incident command personnel responsible for monitoring the status of the incident and emergency response activities.

  1. In a browser open the Incident Status Dashboard app.

    The Incident Status Dashboard is designed to be a passive dashboard meaning no interaction is necessary since it typically will be viewed on a big screen in the Emergency Operations Center.

  2. Review the number of Active Incidents and Weather Warnings on the left side of the dashboard. As the active incidents increases so does the demand on resources.
  3. Review the number of Open Shelters and Shelter Occupancy on the right side of the dashboard. Each green symbol on the map indicates both the location and status of shelters. Closed shelters will appear in red. As the shelter occupancy increases past 75% the gauge will turn red indicating additional shelters will need to be opened to meet the demand.
  4. Review the indicators at the bottom of the screen.
    • MRPs Deployed indicates the number of Mission Ready Packages that have been assigned or deployed. An MRP type describes a specific capability that has been developed, trained and equipped to respond to a unique incident or situation.
    • Road Closures indicates the number of road closures within the current map extent.
    • PODs indicate the number of Points of Distribution where public safety agencies can distribute critical supplies to the public.
  5. After you are done reviewing the information, Close the Incident Status Dashboard.

Brief key stakeholders

During an incident, emergency management personnel must provide key decision-makers with accurate and current information that communicates the scope of the emergency incident; the status of operational response; and resource availability. Using digital maps to brief key stakeholders ensures clear communication across all command levels and enables effective executive-level decision-making.

Report current situation

In this workflow you will play the role of the incident command staff who is responsible for conducting the incident briefing. The briefing is conducted using a series of interactive apps in the Incident Briefing app.

  1. In a browser open the Incident Briefing app.
  2. Review information in the Introduction tab to see how the briefing app can be used.
  3. Click on the Situational Awareness tab to see active incidents and warnings.

    The Situational Awareness app is embedded in the Incident Briefing app to provide an interactive map showing the status of the incident. You can select an active incident to show the current situation and impact to the community.

  4. Click on the Operations Response tab to see current emergency response activities.

    Questions often arise during an incident briefing such as how many teams are currently deployed or how many roads are closed. Because the Operations Response is embedded in the Incident Briefing app question such as this can be quickly answered with current information.

  5. Click on the Incident Status tab to see the overall picture of the current situation.
  6. Close the Incident Briefing app when done reviewing.

Inform the public

Citizens need access to information before, during, and after an incident to assess their personal risk and determine when to act. The Public Information app can be used by the general public to review authoritative information and understand the status of an incident or event.

Locate incident information

Follow the steps below to get incident information using the sample data.

  1. In a browser, go to the Public Information app.
  2. In the Public Information pane, drag and use the buffer distance slider to set a distance of 3 miles.

    The slider allows a user to define a distance once an address is entered or a location is identified on the map.

  3. In the Public Information pane under Search for an address or locate on map, type 251 E Pleasant St, Baltimore, MD, 21202
  4. Click the Expand All button to review all the incident information near the specified address.
  5. Scroll down the list of incident information to review the local incidents, open shelters, evacuation notices and weather warnings.
  6. Click Open Shelter to review additional information about the selected shelter.
  7. Close the Public Information app when you are done reviewing the incident information.

Produce Emergency Maps

Often, field support personnel don’t have access to the internet or real-time maps on devices during an emergency incident. Therefore, it may be necessary to produce paper maps of the current situation quickly. Emergency Management Maps can be used by emergency management mapping technicians to update the data sources with local incident data, share maps and data, and create standard hard copy briefing and response maps.

In this workflow you will assume the role of a mapping technician supporting an emergency incident.

Use your data

Emergency Management Maps is a desktop application template that includes a series of tasks that have been designed to support planning and response activities. It can be used to update source data for the current incident which can be used in the other apps that are part of the Emergency Management Operations solution.

  1. In a browser, go to your ArcGIS Online organization and click on My Contents
  2. Locate the Emergency Management Operations folder
  3. Download and the Emergency Management Maps desktop application template
  4. Start the ArcGIS Pro application and open the project package from the active portal.
  5. On the View tab, in the Windows group, click Catalog, and click Catalog Pane.
  6. In the Catalog pane, expand the Using your data task group.
  7. Click on the Update data sources task and follow the instructions to update the ArcGIS Pro project to reference hosted feature layers.
  8. Click on the Append your data task and follow the instructions to add your data to the existing data schemas provided with the project.
  9. Click on the Use existing geodatabase task and follow the instructions to source layers with your data or published web layers.
  10. Click on the Use Esri Demographic data task and follow the instructions to leverage data included in the Esri Living Atlas.

Share with your organization

Some situations require sharing data and maps with other people within the organization. After you resource the data in the previous workflow you can share layers and maps with your data. You can also share the desktop application template with other mapping technicians.

  1. In the tasks panel expand the Share with your organization task group.
  2. Click Share Layers and follow the task instructions to publish your data as a web layer.
  3. Click Remap layer to use published layers to replace layers in the project with the new published layers.
  4. Click Share maps to share the maps as web maps with your organization after referencing web layers in the project maps.
  5. Click Create Shared Map Package to create a map package that can be shared with other people in your organization to edit data and create map books.

Create map books

One way to deliver standard hard copy briefing and response maps to field personnel is in the form of a map book. The map book can be either a series of the same map with individual pages covering the geographic extent of the incident or a collection of different maps with the same extent.

  1. In the tasks panel expand the Create map books task group.
  2. Click Create a field reference map series and follow the task instructions to creating a map series with pages of different extents of the same map.
  3. Click Create an incident map book and follow the task instructions to create an incident map book with different maps of the same extent.
  4. Emergency Management Maps contains several layouts that will be used to create the incident map book in PDF format so that you can email or print the map book.