Use Coronavirus Wellness Checks

Coronavirus Wellness Checks delivers a set of capabilities that help you register homebound individuals, organize community volunteers, assign those volunteers to wellness checks, and monitor the wellness check program.

In this topic, you’ll learn how to use the solution by assuming the role of a user and performing the workflows below.

Volunteer for a wellness check program

During the coronavirus disease 2019 (COVID-19) pandemic, communities are turning to volunteers and asking them to check the wellness of vulnerable individuals though out their community. These wellness checks are an effective way to engage volunteers and extend the public health and safety workforce in this time of need.

In this workflow, you will learn how to volunteer for a local wellness check program.

Note:

To complete the following steps, you need to have ArcGIS Hub premium and deploy the Coronavirus Recovery ArcGIS Hub initiative.

You will assume the role of a resident in the community. You have decided you would like to volunteer your time during the COVID-19 pandemic and are willing to check in on the wellness of homebound individuals in your neighborhood.

  1. In a browser, go the Coronavirus Recovery ArcGIS Hub site and browse to the Wellness Checks page.
  2. Click Join Community and create a community account. On the dialog box, click Create a Hub Community account.
  3. Complete the Hub Community account form and click Next.

    An activation email is sent to the email address you used when setting up the account.

  4. Note:

    Depending on the ArcGIS Hub configuration, additional account creation options such as GitHub or Facebook may be present.

  5. Open your email client and complete the account activation by clicking the link in the email you received from the ArcGIS Hub community. Complete the form and click the Create Account button.
  6. Return to the Wellness Checks page on the Coronavirus Recovery ArcGIS Hub site.
  7. Click the Join Community button and ensure Leave Community appears.
  8. Click Volunteer Now and sign in with the account you created.
  9. Complete the Wellness Check Volunteers form and click Submit.

Register homebound individuals

During the COVID-19 pandemic, many at-risk members of the community are homebound and feeling isolated. They may be anxious and uncertain about how they will get their medications, meals, and other necessary services. With a local wellness check program in place, homebound individuals can be registered, and regular check-ins can be scheduled to minimize the impact of the COVID-19 pandemic.

In this workflow, you will learn how to register yourself or a family member for a wellness check.

You will assume the role of a homebound individual or a resident in the community with a homebound family member. You would like to register yourself or your family member with the wellness check program so regular check-ins will be made during the COVID-19 pandemic.

  1. In a browser, go to the Coronavirus Recovery ArcGIS Hub site and click Request assistance.
  2. Complete the Wellness Check Registry form and click Submit.

Manage volunteers and wellness checks

Engaging volunteers is one strategy your public health and safety organizations may use to expand capacity during the COVID-19 pandemic. As volunteers join the wellness check program, background checks and other screening questions may be conducted before volunteers can participate fully. Organizations must manage the status of volunteers and be able to remove residents that have registered for the wellness check program if they leave the community for any reason.

In this workflow, you will learn how to manage the status of volunteers and homebound individuals, assign a volunteer to a wellness check, and reassign wellness checks when necessary.

Manage the status of homebound individuals

You will start by assuming the role of a volunteer manager. You are asked to use the Wellness Check Volunteer Manager to update the status of homebound individuals and remove a homebound individual who no longer lives in the community.

  1. Sign in to your ArcGIS organization, search for Wellness Check Volunteer Manager, and open the app.
  2. Select Wellness Checks from the panel on the left.
  3. In the Name field, click the Filter button, type a name of a volunteer, and press Enter.
  4. Highlight the first volunteer in the table.
  5. Click the Edit Record button in the lower left panel.
  6. Click the Status drop-down menu and choose Cancelled, and click Save.

Manage the status of volunteers

You will continue assuming the role of a volunteer manager. You are asked to use the Wellness Check Volunteer Manager to update the status of volunteers in your community.

  1. Select Volunteers from the panel on the left.
  2. In the Status field, click the Filter icon and choose Submitted - Not Yet Approved.
  3. Highlight the first volunteer in the table.
  4. Click the Edit Record button in the lower left panel.
  5. Click the Status drop-down menu and choose Active.
  6. Click Save.
  7. Click the Send Welcome Email button.

    A standard email appears that includes links to the apps required to perform wellness checks. You can configure the email and include other content your organization deems necessary.

  8. Click Assign Volunteer.

Assign wellness checks

After updating the status of a volunteer, you are asked to assign a volunteer to a homebound individual in their neighborhood (near them). Using location to guide assignments helps volunteers establish a relationship with the homebound individual and makes it easier to deliver food and other essential needs when necessary.

Note:

The steps below assume you clicked Assign Volunteer and the Wellness Check and Volunteer Assignments ArcGIS Workforce project is open.

  1. Click Assignments.
  2. In the Assignment Type drop-down list, click Wellness Check.
    Note:

    You can hover over the callout to see the name of the person requesting the wellness checks.

  3. Click the Assign drop-down menu and use the map to locate the nearest volunteer and assign the wellness check.
  4. In the lower left panel, click the Workers tab.
    Note:

    Before assigning volunteers, examine their workload. You may want to balance the wellness checks across many volunteers.

  5. Select a worker.

    The volunteer receives a notification in the Workforce mobile app.

Reassign wellness checks

After a volunteer completes a wellness check, the Workforce assignment is completed. However, you will likely want to have the wellness checks at defined intervals (for example, daily, weekly, or biweekly). Finally, you are asked to update the status of the wellness check assignment, so it is conducted at a later date.

  1. In your ArcGIS Online organization, search for Wellness Check Volunteer Manager, and open the app.
  2. Select Wellness Checks from the panel on the left.
  3. In the Status field, click the Filter button.
  4. Select Completed in the drop-down menu.
  5. Press the Ctrl key to select multiple records in the table.
  6. Click the Edit Record button in the lower left panel.
  7. Click the Status drop-down menu and choose Assigned.
  8. Click the Assigned Date drop-down menu and choose today's date.
  9. The first time an assignment is assigned in Workforce, this date is set. When you reassign a wellness check, you are updating the date so the volunteer checks in on the homebound individual again
  10. Click Save.

Conduct a wellness check

When a volunteer is accepted in the wellness check program, they receive a welcome email with links to a series of apps that will be used to conduct the wellness checks. Volunteers must install the apps on their mobile device before starting a wellness check. Once a wellness check is assigned to a volunteer, the volunteer receives a notification in the Workforce mobile app.

In this workflow, you will assume the role of a volunteer. You are asked to conduct a wellness check and report the status of a homebound individual in your neighborhood.

  1. On your mobile device, open the ArcGIS Workforce app.
  2. Sign in with the community account you created when applying to volunteer. Open the Wellness Check and Volunteer Assignments project.
  3. Select a wellness check in the list.

    You see a map with the location of the homebound individual. Under Notes, you see the name of the individual.

  4. Select Start at the bottom of the screen to start the wellness check.
  5. Select the box with an arrow and click Survey at Assignment.
  6. If necessary, sign in to Survey123 with a community account. You may be prompted to download the Wellness Check Report survey.

    At the top is the name of the homebound individual and their phone number. You can click the phone number to call the individual and conduct the wellness check.

  7. Click Yes in the Did you speak with the person field.

    You can use the remaining questions as a basis to guide conversations during your wellness check. For instance, you should ask if the homebound individual is experiencing COVID-19 related symptoms.

  8. Complete the remainder of the form and submit it by clicking Send Now.
  9. Go back to ArcGIS Workforce.
  10. In the Notes section, click the edit button to the right. Under the name of the individual, you can enter a quick note and date that you conducted the wellness check.
  11. Click Finish at the bottom of the screen.
  12. Go back to your list, and repeat the process for any additional homebound individuals on your list.

Monitor the wellness check program

Volunteers collecting wellness information can help loved ones in a timely fashion should anything go wrong. In addition, collecting multiple wellness checks within your community can also help you see overall indicators if there are symptoms or concerns that are arising over time.

In this workflow, you will assume the role of a volunteer manager or public health official. You are asked to monitor the wellness check program, review key indicators, and get an understanding of the overall well-being of homebound individuals in the community.

  1. Sign in to your ArcGIS organization, search for Wellness Check Volunteer Dashboard, and open the app.

    The Wellness Check Dashboard opens with an overview of the current status of volunteers, homebound individuals, and wellness checks.

  2. Click the tabs at the bottom of each indicator to review performance over time or see a list of specific wellness checks.
  3. Click a value in the list of uncompleted checks to see which homebound individuals have not received a wellness check since registering or being reassigned.

    Note:

    You can use the link in the pop-up to open ArcGIS Workforce and assign the wellness check to a new volunteer.

  4. Click a graph or donut chart to filter the wellness checks. This can be useful to filter COVID-19 related symptoms or individuals who have not received a wellness check over a period of time.
  5. At the top of the dashboard, select a name in the Individual list or the Volunteer list to see where each volunteer is conducting wellness checks.