Use Coronavirus Vaccine Outreach

The Coronavirus Vaccine Outreach solution delivers a set of capabilities that help you launch a vaccine distribution web destination, provide the public critical information that helps them understand when and where they can be vaccinated, and engage medical volunteers that may be needed to support widespread administration of the vaccine.

In this topic, you’ll learn how to use the solution by assuming the role of a user and performing the workflows below.

Review vaccine plans and progress

Achieving high vaccination rates requires a robust and transparent public education campaign that provides accurate vaccine information, progress on the distribution plan, and guidance needed to access a vaccination. A key aspect of any campaign is a web destination that helps the public access this important information, ask questions, and request assistance.

In this workflow, you will assume the role of a resident or member of the public. You are interested in the vaccine distribution plan adopted by your community and progress made vaccinating the public.

  1. In a browser, go to the Coronavirus Vaccine Distribution site.
  2. Review the key phases in the vaccine plan and information provided to assure the public each COVID-19 vaccine is safe.
  3. Click the Learn more button to access additional vaccine safety information provided to build confidence in the vaccine approval process.
  4. Review key vaccine performance metrics, if provided.

Explore vaccination stories

The coronavirus vaccine is the best way to protect yourself and your loved ones from getting sick with coronavirus disease 2019 (COVID-19). Some people may be concerned about getting vaccinated for a variety of reasons, and seeing individual stories from people that got the COVID-19 vaccine may encourage widespread adoption of the vaccine. The I Got Vaccinated app is used to review individual experiences with the vaccine.

  1. Scroll to the I Got Vaccinated story.
  2. Click the Learn more button.

    The I Got Vaccinated app opens and provides an overview of the application.

  3. Click the Explore COVID-19 Vaccination Stories button.

    The I Got Vaccinated app opens and shows a collection of stories shared by individuals that have received the COVID-19 vaccine.

  4. Click a picture in the left panel to view a story shared by a community member.

Determine vaccine eligibility

Initial doses of the vaccine are limited and used to protect priority populations. As doses become more available, additional members of our population will be eligible for the vaccine. The Vaccine Eligibility Survey form is used to determine if you are eligible for a COVID-19 vaccination today.

  1. In a browser, go to the Coronavirus Vaccine Distribution site.
  2. Scroll to the We Are in This Together section and review the Am I Eligible story.
  3. Click the Learn more button.

    The Vaccine Eligibility Survey form opens and provides additional information.

  4. Complete the survey to determine if you are currently eligible for the vaccine.
  5. If you are eligible, click the hyperlink to open the Vaccine Locator app and find a vaccine provider.
  6. If you are not eligible for a vaccine, complete the rest of the survey and provide an email address so you can be notified when the vaccine becomes more widely available. Click Submit.

Locate COVID-19 vaccine

A growing network of established health care providers can administer the vaccine when supplies increase and you are ready to be vaccinated. The Vaccine Locator app is used to locate vaccine providers and points of distribution.

  1. In a browser, go to the Coronavirus Vaccine Distribution site.
  2. Scroll to the Ready to be Vaccinated section and review the Locate Vaccine Providers story.
  3. Click the Locate provider button.

    The Vaccine Locator app opens and shows every vaccine provider in the community.

  4. Search for an address or place or click the map to set your location.

    The results highlight vaccine providers near the location you entered and within your search distance.

  5. Click one of the results in the left panel.

    Additional details about the provider appear along with a date that highlights when provider information was last updated.

    Note:

    If you do not see any results, search for a new location or drag the slider to increase the search distance.

Share experience with vaccine

Understanding public perception with the COVID-19 vaccine helps shape public education campaigns and leverage individual experiences to build public confidence. The My Vaccine Experience form is used to collect experiences with the vaccine and promote these experiences in the I Got Vaccinated app.

  1. In a browser, go to the Coronavirus Vaccine Distribution site.
  2. Scroll to the Share Your Experience section.
  3. Click the Share your experience button.
  4. Complete the survey and click Submit.
    Note:

    If you completed the survey, your experience will be shared in the I Got Vaccinated app after being reviewed by health and human services staff.

Volunteer to help

As an engaged resident in the community, you want volunteer to help with widespread distribution of the COVID-19 vaccine . You will fill out a survey to provide your experience, skills, and availability so the community can connect you with volunteer opportunities. The Vaccine Distribution Volunteers form is used to volunteer to help with COVID-19 vaccine distribution.

  1. In a browser, go to the Coronavirus Vaccine Distribution site.
  2. Scroll to the Volunteer to Help section.
  3. Click the Volunteer now button.
  4. Complete the Vaccine Distribution Volunteers form and click Submit.

Manage outreach activities

The information shared with the public on the Coronavirus Vaccine Outreach site will be dynamic and change as you execute your vaccine distribution plans. Ensuring the information is current and accurate builds public confidence and may increase vaccine uptake.

In this workflow, you are a staff member in the health and human services agency. You have been asked to manage the feedback you are getting on the Coronavirus Vaccine Outreach site and ensure content presented in the Coronavirus Vaccine Outreach apps is current.

Approve vaccination stories

As the public shares their experience with the vaccine, health and human services staff need to review contributions to the I Got Vaccinated app before promoting the stories more broadly.

  1. In a browser, go to Vaccine Outreach Manager app.
  2. In the left panel, click the I Got Vaccinated Contributions map.
  3. Select a contribution in the table or map.

    Review details provided with their contribution on the Info tab.

  4. Click Edit record Edit record to begin editing.
  5. Click the Status drop-down arrow and choose a status.
  6. Click Save.

Contact volunteers

As volunteers offer to help with widespread distribution of the vaccine, health and human services staff must contact the volunteers to ensure they have the skills required to help with vaccine distribution.

  1. In a browser, go to Vaccine Outreach Manager app.
  2. In the left panel, click the Vaccine Distribution Volunteers map.
  3. Select a volunteer in the table or map.

    Review details provided with their volunteer form on the Info tab.

  4. Click Edit record Edit record to begin editing.
  5. Click the Status drop-down arrow and choose a status.
  6. Optionally, add comments to the volunteer registration form in the Internal Comments text box.
  7. Click Save.
  8. Click Send email.

    Your email client opens allowing you to format the email message and attach any additional information you want to share with the volunteer.

Update vaccine providers

The need to vaccinate large quantities of people will cause providers to alter hours and flex services provided to meet community needs. Sharing current provider and point of distribution information builds public trust and mitigates frustration for those that choose to be vaccinated.

  1. In a browser, go to Vaccine Outreach Manager app.
  2. In the left panel, click the Vaccine Points of Distribution map.
  3. Select a vaccine provider or point of distribution in the table or map.

    Review current provider information on the Info tab.

  4. Click Edit record Edit record to begin editing.
  5. Update the Operational Hours or Notes to reflect the most current information in the Vaccine Locator app.
  6. Click Save.
  7. Optionally, click the Share Wait Time App button.

    Your email client opens with a formatted email message address to the point of contact at the vaccine provider or point of distribution.

  8. Review the formatted email and send it to your email address.

Examine vaccine experience surveys

Responses to the vaccine experience survey and overall sentiment from a collection of responses informs public education and vaccine distribution plans.

  1. In a browser, go to https://survey123.arcgis.com and sign in.
  2. Click the My Vaccine Experience survey.
  3. Click the Analyze tab.
  4. Scroll to examine the various questions that were asked in the survey.

    The results are represented differently depending on the data collected in the survey.

  5. In the top left of the app, click the Filter button.
  6. Scroll through the questions and answers visualized via graphs.
  7. In the top right of the app, click the Data tab.
  8. Select a record in the table.

    A panel appears with the survey questions and answers.

    Tip:

    If necessary, export the data or create a report.

Collect vaccine wait times

As vaccine supplies increase and efforts are made to increase the number of people vaccinated, health and human services agencies may choose to set up drive-through or curbside vaccination clinics. These clinics are designed to handle large volumes of people and quickly vaccinate members of public. Demand for the vaccination may cause large crowds to gather, and communicating wait times to the public will mitigate frustration for those who choose to be vaccinated at the clinic. As you collect wait times at a point of distribution, they can be shared with the public in the Vaccine Locator app.

In this workflow, you are a staff member in the health and human services agency or a volunteer assigned to a vaccine clinic. You have been tasked with reporting wait times at a regular interval throughout the day.

  1. Open the email you sent to yourself previously.
  2. Click the hyperlink to open the Vaccine Provider Wait Times app. Sign in to your ArcGIS organization, if necessary.

    The app zooms to your vaccine clinic or point of distribution.

  3. Select the clinic or point of distribution on the map.
  4. In the Record Wait Time panel, enter a time in the Current Wait Time text box.
  5. Click Save.

    The wait time entered is displayed in the Vaccine Locator app when a member of the public selects the clinic or point of distribution.

  6. Repeat steps 3 through 5 on a regular interval.