Use Coronavirus Small Business Recovery

The Coronavirus Small Business Recovery solution delivers a set of capabilities that help you engage local business owners, measure the impact of the pandemic on small businesses, report potential health order violations and their resolution, and promote small business recovery.

In this topic, you’ll learn how to use the solution by assuming the role of a user and performing the workflows below.

Manage business listings

Providing accurate business listing information to the public as small businesses reopen during the coronavirus disease 2019 (COVID-19) pandemic can be an effective way to support the small business community. The Small Business Listing app allows small businesses to provide business listing details such as hours of operation, services, social media profiles, and employment opportunities. Business listing information is made available to the public in the Small Business Locator.

In this workflow, you will learn how to create a small business listing, manage your small business listing, and share economic impact information with economic development staff.

Submit a business listing

You will begin by assuming the role of a small business owner in a community. You want to share information about your small business with economic development staff so they will promote your business during the COVID-19 pandemic.

  1. In a browser, go to the Coronavirus Recovery ArcGIS Hub site and browse to the Small Business Recovery page.
  2. Click Join Program and create a community account. Click Create a Hub Community account on the dialog box.
  3. Complete the Hub Community account form and click Next.

    An activation email is sent to the email address you used when setting up the account.

  4. Note:
    Depending on the ArcGIS Hub configuration, additional account creation options such as GitHub or Facebook may be present.
  5. Open your email client and complete the account activation by clicking the link in the email you received from the ArcGIS Hub community. Complete the form and click the Create Account button.
  6. Return to the Small Business Recovery page on the Coronavirus Recovery ArcGIS Hub site.
    Note:

    Click the Join Program button and ensure Leave Program appears.

  7. Click List Business and sign in with the account you created.
  8. Complete the Small Business Listing form and click Submit.

Update a business listing

Business listing details may change over time as hours of operation expand or employment opportunities become available. The Small Business Listing Manager can be used by small business owners to update business listing details.

As a business owner, you want to share new information about your small business and several recent job openings you have.

  1. In a browser, go the Coronavirus Recovery ArcGIS Hub site and browse to the Small Business Recovery page.
  2. Click Manage Listing. If necessary, sign in with your ArcGIS Hub Community account.
  3. Select your business from the map or list to review the current business listing details.
    Note:

    Small business owners can only see and edit their business listing. Small business owners can also review comments made by the administering agency in the Agency Comments section.

  4. Click the Small Business Listing link to access the Small Business Listing form and update business information.
  5. Update listing details and click Submit.

Provide economic impact information

Small business owners can use the Small Business Impact Survey to provide information to the economic development agency and help them understand small business needs and concerns during the COVID-19 pandemic.

  1. In a browser, go to the Coronavirus Recovery ArcGIS Hub site and browse to the Small Business Recovery page. Click Take Survey.
  2. Complete the Small Business Impact Survey and click Submit.
Note:

The Small Business Impact Survey can also be sent directly to a small business owner participating in the recovery program by using the Small Business Program Manager.

Administer a small business program

As small business owners submit and update business listing details, economic development staff may want to review business listings before promoting a business more broadly.

In this workflow, you will learn how to view small business listings provided by business owners, manage a business’s visibility in the Small Business Locator, and send the Small Business Impact Survey.

Remove a business listing

You will start by assuming the role of an economic development manager in a local community. You want to review business listing details and remove a small business from the Small Business Locator.

  1. In a browser, go to the Small Business Program Manager app.
  2. Locate a small business by clicking the list or a small business on the map.
  3. Review listing details in the information panel located on the lower left of the app.
  4. Click the edit button to begin editing.
  5. To remove a small business from the Small Business Locator, select No in the Visible to Public drop-down menu.
  6. Optionally, add comments to the listing. Comments are visible to the small business owner when using the Small Business Listing Manager.
  7. Click Save.

Send a Small Business Impact Survey

The Small Business Impact Survey can be used to gather information from small business owners on how their business has been affected by the COVID-19 pandemic and learn the support businesses need in order to continue to operate and thrive.

You will continue assuming the role of an economic development manager. You are asked to use the Small Business Program Manager to collect feedback from small businesses.

  1. In a browser, go to the Small Business Program Manager app.
  2. Locate a small business by clicking a record in the table or a location on the map.
  3. Review listing and contact details in the information panel on the lower left of the app.
  4. Click the Send Business Impact Survey button. Your email client opens with a formatted email message including a Send Business Impact Survey link to send to the small business owner. Modify the email message as necessary.
Note:

The link provided in the email message completes several of the fields in the Small Business Impact Survey, such as contact details, location, and business type for the small business owner.

Monitor small business impact

As the small business community provides information using the Small Business Impact Survey, the Small Business Impact Dashboard can be used by economic development managers to understand the impact of the COVID-19 pandemic.

As an economic development manager, you are asked to use the Small Business Impact Dashboard to understand the impact of the pandemic on the small business community, align resources with needs, and craft programs to support small businesses.

  1. Sign in to your ArcGIS organization, search for Small Business Impact Dashboard, and open the app.

    The Small Business Impact Dashboard opens with the Overview tab active. The Overview tab displays infographics of key survey response questions such as minority designations and laid off/furloughed staff.

  2. On the bottom of the Overview page, click the Survey Responses tab.

    The Survey Responses tab allows an economic development manager to monitor survey responses along several categories. The page displays survey responses summarized by categories such as operating status, business type, and concerns.

  3. Click a survey response from the list to view details in the pop up on the map.

    Charts are linked on the Survey Responses tab. As you click and select a category in one chart, related details are filtered and updated in other charts on the Survey Responses tab to allow a economic development manager to economic impact trends that need attention.

  4. Click the arrow on the left of the app to display the filter panel. You can pin the filter panel to the dashboard by clicking the pin in the upper right corner.

    The filter panel allows you to apply several filters. You can filter by survey date, status, layoffs, and minority designations.

Locate small businesses

Providing accurate business listing information to the public as small businesses reopen during the COVID-19 pandemic can be an effective way to support the small business community. Small Business Locator can be used by the public to find small businesses and listing details such as hours of operation, services, social media profiles, and employment opportunities.

In this workflow, you will learn how to locate a small business in your community and potential job opportunities.

Locate a small business

You will assume the role of a resident in a local community. You want to support small businesses in your community during the COVID-19 pandemic and need to locate a small business that is open for business.

  1. In a browser, go the Coronavirus Recovery ArcGIS Hub site and click the Locate a business button.
  2. Type your address in the search box or click a location directly on the map.
  3. Optionally, adjust the buffer slider to see a larger list of potential businesses.
  4. Review small business details such as operational status, hours of operation, services offered, ordering options, and other details (for example, website, social media profiles, and employment opportunities).
  5. Optionally, use the filters to refine the results. For example, use the Employment Opportunities filter to show only small businesses with job opportunities.
  6. Click the Directions tab to view driving directions to the business from your defined location.

Report health violations

As businesses begin to open, there may be a need for the public to report unsafe business practices and potential health violations to an administering agency.

In this workflow, you will learn how to report a potential health violation in your community.

Report a health violation

You will assume the role of a resident in a local community. You have noticed a potential violation in a local park and want to report it to the local health department.

  1. In a browser, go the Coronavirus Recovery ArcGIS Hub site and click the Report it button.
  2. Complete the Health Violation Report form and click Submit.

Manage and monitor health violations

As businesses begin to open, there may be a need for the public to report unsafe business practices and potential health violations to an administering agency. Health officers may then investigate the reports and track their resolution.

In this workflow, you will learn how to manage reported potential violations and visualize violation trends over time.

Manage health violations

You will assume the role of a health officer reviewing and managing potential violations reported by the public.

  1. Sign in to your ArcGIS organization, search for Health Violation Manager, and open the app.
  2. Select a health violation report in the table or on the map.
    Note:

    Several of the fields in the table contain filters to help you find health violations. For example, use the type of violation filter to search for a specific violation type.

  3. Review health violation report details such as reported violations and status in the information panel on the lower left of the app.
  4. Click the edit button to begin editing.
  5. Modify the status by selecting a value from the Status drop-down menu.
  6. Use the Assigned To, Resolved On, and Resolution fields to manage the health violation report through its life cycle.
  7. Optionally, add comments to the health violation report in the Agency Comments field.
  8. Click Save.
Note:

When the Status field is set to Completed, the information panel displays Resolved On, Resolution Time, and Resolution details.

Monitor health violations

You will continue assuming the role of a health officer. You have been asked to monitor health violation reports and ensure these reports are being resolved in a timely manner.

  1. Sign in to your ArcGIS organization, search for Health Violation Dashboard, and open the app.

    The Health Violation Dashboard opens with the Overview tab active. The Overview tab displays key metrics around reported health violation reports. This information gives management a quick overview of the number of reported health violations submitted by the public.

  2. On the bottom of the Overview page, click the Violation Reports tab.

    The Violation Reports tab allows a health officer to monitor how their department is doing when it comes to resolving health violation reports. The page displays violations summarized by status, day submitted, and recurring problems.

  3. Click a violation report from the list to view details in the pop-up on the map.

    Charts are linked on the Violation Reports tab. As you click and select a category in one chart, related details are filtered and updated in other charts on the Violation Report tab to allow a health officer to identify issues and areas that need attention.

  4. Click the arrow on the left of the app to display the filter panel. You can pin the filter panel to the dashboard by clicking the pin in the upper right corner.
  5. The filter panel allows you to apply several filters. You can filter by submission or occurrence date. Additionally, use the category filters to filter reports for types of health violations observed.