Use Coronavirus Business Continuity

The Coronavirus Business Continuity solution delivers a set of capabilities that help you understand the operational capacity of your workforce, monitor the status of your facilities, and communicate your reopening plans to customers and employees.

In this topic, you’ll learn how to use the solution by assuming the role of a user and performing the workflows below.

Monitor workforce capacity

The coronavirus pandemic has significantly impacted the workforce of many organizations. Personnel who typically report to an office may be forced to work from home, facilities may be closed or access may be restricted to essential workers, and workers may be unable to report to work due to household issues. Organizations need to know who is able to work and where employees are working from to make business continuity decisions. Having personnel perform a daily self-check-in or having supervisors check in their teams gives organizations clarity into workforce capacity.

The Coronavirus Business Continuity solution includes an Individual Check-in survey that collects information from personnel including their work status, work location, and wellness information. Organizations deploying Coronavirus Business Continuity should review the preconfigured questions and adjust as necessary to remain in compliance with organizational policies and applicable laws. In addition, ensure you secure the survey and underlying layers and only share the content with appropriate members of your organization.

Some organizations may find it more efficient to have managers, supervisors, or team leads check their team members in using the Team Check-In survey. If an organization decides to use the Team Check-in survey, follow the same general steps below with the Team Check-in survey and the Personnel Status Dashboard.

Complete individual check-in

You will start by assuming the role of an employee or contractor in a government agency, business, or utility. You are asked to use the Individual Check-in survey to share your work status each morning.

  1. In a browser, go to your Individual Check-in survey.
  2. In the Individual Check-in survey, fill in the following details:

    QuestionAnswer

    Are you working today?

    Select Yes

    Where are you working?

    Select Offsite/Other

    Capture your current work location below

    Select your location

    Are you working with anyone today?

    Select Yes and type the names of the individuals

    Are you currently experiencing any COVID-19 symptoms?

    Select Fever

    Are any members of your household experiencing any COVID-19 symptoms?

    Select No

    • Enter any additional information or assistance you would like from your employer.
  3. Click Submit.

Monitor individual check-ins

Now, you will assume the role of a human resources or operations manager in the same government agency, business, or utility. You are asked to monitor the capacity of your workforce and are looking to see if your organization has business locations or teams that lack the staff required to continue operations. You will view the overall status of your workforce and then look more closely at specific locations and trends.

Note:

The steps below are the same if you choose to use the Team Status Dashboard to monitor the capacity of your team.

  1. In a browser, go to the Personnel Status Dashboard app.

    The Personnel Status Dashboard opens with an overview of the current status.

    The overview displays key metrics. This information gives management a quick overview of the number of team members working in their normal location, from home, and offsite. Any absences and statistics related to the overall health of your workforce are also shown.

  2. In the filter panel, click Individual.
  3. Click the All tab in the lower right corner of the dashboard to see a complete list of all check-ins.
  4. Click a filter in the left panel of the dashboard to refine the results in the dashboard.

    You can filter by location, team, date, and other key metrics captured in the Individual Check-in. Review the list of personnel and click an employee in the list to see more detail.

  5. Click the History tab to review results over time. Adjust the slider in each chart to adjust the time period to review.
  6. Finally, click Offsite Personnel in the lower right corner of the dashboard to see the location of all personnel working offsite.

Track facility status

As the coronavirus pandemic develops, some organizations are being required to rapidly close facilities or deciding to greatly reduce the number of personnel working in certain facilities. Having visibility into the status of all facilities is a critical component in making business continuity decisions. Daily or periodic status reports from facilities help organizations make informed decisions and necessary operational changes.

The Coronavirus Business Continuity solution includes a Facility Status Report for facility managers to report the status of the facilities they are responsible for and a Facilities Status Dashboard to monitor results. Organizations deploying Coronavirus Business Continuity should review the preconfigured questions and adjust as necessary to remain in compliance with organizational policies and applicable laws.

Complete a facility status report

You will start by assuming the role of a local facility manager in a government agency, business, or utility. You were asked to use the Facility Status Reporter and Facility Status Report survey to share the status of your facility each day, or on a weekly basis.

  1. In a browser, go to the Facility Status Reporter app.
  2. Enter the name of a facility in the search box.
  3. Select the facility from the list and review the facility details.
  4. Click Submit Facility Report.
  5. In the Facility Status Report survey, fill in the following details:

    QuestionAnswer

    Status

    Closed

    Operating with essential staff only?

    Yes

    Are staff required to stay overnight?

    No

    Entrance staffed?

    Yes

    Building secured?

    Yes

    Access restricted?

    No, and enter who is checking on the property and any additional details.

    Status of working hours

    Reduced, and enter the new hours of operation.

    Are there any government restrictions?

    Yes, and enter any details and references you might have.

    • Enter any additional details you would like to share with your facility manager or operations manager.
  6. Click Submit.

Monitor facility status

Now, you will assume the role of a facility manager or operations manager in the same government agency, business, or utility. You are asked to monitor the status of your facilities and are looking to see if your organization has business locations that may be impacted by the COVID-19 pandemic. You will view the status of all facilities and then look more closely at specific locations and trends.

  1. In a browser, go to the Facilities Status Dashboard app.
  2. Use the filters to narrow down the facilities.

    You can filter by facility name, country, geographic region, and a variety of key facility characteristics.

  3. Review the facilities by selecting the list and clicking them on the map.

    The overview displays key metrics. This information gives management a quick overview of the number of facility reports they have received, operational status of their facilities, and staffing capacity at all facilities.

    Note:

    In some instances, organizations may want to review COVID-19 case information around their facilities. In the United States, this information is available at the county level and can be added to the Facilities Status Dashboard map. Once you add it to the web map, it is available to facility managers and operations managers when they review the status of their facilities.

Review return to work resources

As an employee in a in a government agency, business, or utility you are interested in learning more about what the organization is doing to keep you and your family safe as you begin to return to work. You will use the Coronavirus Business Continuity site to learn about which facilities are open and how their hours may be impacted, the safety plans in place at those facilities, and how you can check-in and complete a health screening if you are coming into the office.

  1. Using a browser, go to the Coronavirus Business Continuity site.
  2. Scroll through the site and review the content.
    Note:

    The site is intended to be shared with the public and is where you can share content intended for your customers and residents in the community.

  3. On the site header click Internal Destination.
  4. Scroll through the page and review the content.
    Note:

    This page is intended to be shared inside the organization and is where you can share content intended for your employees. The page also includes content intended for facility managers (Manage Facility Status) or executives (Gain Organizational Insight) and will only be visible to those users in the organization who are members of specific groups.