Transit Outreach can be used to share information about planned service changes and solicit feedback from riders and the general public on their experience with public transit.
It provides 24/7 access to an organization, and the location-enabled reports help efficiently triage reports to the correct person or department responsible for their resolution. Through effective public engagement, transit agencies identify and understand the needs of the community as a whole and incorporate those needs into transportation plans and programs. Transit Outreach is typically implemented by transit agencies that want to become more transparent and responsive and ultimately provide better transit service.
The Transit Outreach solution delivers a set of capabilities that help you solicit feedback from riders, manage the transit agency's response, share information about upcoming service changes, and allow the public to provide feedback on proposed changes.
Deploy the solution
This ArcGIS solution can be deployed in your ArcGIS organization.
See Deploying a solution for more information.
Requirements
Transit Outreach requires the following:
- ArcGIS Online
- ArcGIS Pro 2.5 or later (Basic, Standard, or Advanced)
Information products
Transit Outreach includes the following information products:
| Item | Description | Minimum user type |
|---|---|---|
| Transit Service Change | A Crowdsource Polling app used by the general public to obtain information about planned service changes and, optionally, comment on proposed changes | Not required |
| Transit Rider Reporter | An ArcGIS Survey123 form used by the general public to submit compliments, problems, questions, and suggestions related to their experience on public transit | Not required |
| Transit Rider Reporter Manager | A Crowdsource Manager app used by transit staff to triage rider feedback and update the status of each report | Editor |
| Transit Rider Reporter Dashboard | An ArcGIS Dashboards app used by transit staff to monitor feedback submitted by the general public | Viewer |
| Transit Data Management | An ArcGIS Pro project used by transit staff to convert a GTFS public transit dataset to route and stop features and manage service change communication | GIS Professional Basic |
When you deploy this solution in your ArcGIS organization, you also get an ArcGIS solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS solution item also illustrates any dependencies items have on each other.
Release notes
The following are the release notes:
| Version | Description |
|---|---|
| 1.0 (Nov 2020) |
|