Use Sidewalk Management

In this topic, you will learn how to use the solution by assuming the role of a user and performing the following workflows.

Note:

Use your organization's data or configured apps to follow these workflows.

Create sidewalk data

The first step an organization must take is to create an authoritative sidewalk inventory.

You will begin by assuming the role of a GIS Analyst tasked with creating an authoritative sidewalk inventory for your organization. The Sidewalk Data Management ArcGIS Pro project includes a series of tasks to help guide you through these workflows.

Get started

First, you will download and unzip the Sidewalk Data Management ArcGIS Pro project.

1. Sign in to your ArcGIS organization and browse to the Sidewalk Data Management item.
2. From the item page, click Download.
3. Unzip the downloaded folder, and then from the unzipped folder, open the ArcGIS Pro project.
4. On the View tab, in the Window group, click Catalog Pane.
5. In the Catalog pane, expand the Tasks folder.

   Note:

   If you do not see the Catalog pane, from the View tab, in the Windows group, click Catalog Pane.

6. Expand the Tasks folder and then double-click the Sidewalk Data Management task item.
7. In the Tasks pane, expand the Getting Started task group to see the collection of tasks.

   Tip:

   Click a group heading or task name to view its description at the bottom of the Tasks pane.
8. Double-click the Understanding Sidewalk Data Management task.

   Note:

   This task explains the capabilities of the Sidewalk Data Management ArcGIS Pro project.

Generate sidewalks from polygons

If you have existing polygon data, use the tasks located in the Generate sidewalks from polygons task group. These tasks help you convert sidewalk polygons into sidewalk lines.

This task group includes the following tasks:

• The Generate sidewalks from polygons task creates sidewalk centerlines from your organizations existing sidewalk polygon data.
• The Review & edit sidewalks task helps you edit the sidewalk centerlines generated in the previous task.

Generate sidewalks using deep learning

Many organizations do not have an existing authoritative sidewalk inventory. Use the tasks located in the Generate sidewalks using deep learning task group to classify sidewalks from imagery using the Pedestrian Infrastructure Classification Model, included in the ArcGIS Living Atlas of the World. Sidewalks and curb ramps can then be extracted from the classifed raster using a custom geoprocessing tool.

In the Task pane, expand the Generate sidewalks using deep learning task group double click each task and follow the steps provided.

This task group includes the following tasks:

• The Requirements task provides information about what is required to run the deep learning workflow.
• The Add and prepare imagery task helps you ensure that your imagery is in the correct format for the deep learning tool.
• The Generate sidewalks and curbs ramps task extracts sidewalks and curb ramps using the Pedestrian Infrastructure Classification Model and a custom geoprocessing tool.
• The Review & edit sidewalks task helps you edit the sidewalks generated in the previous task.
• The Review & edit curb ramps task helps you edit the curb ramps generated in the previous task.
• The Load data into ArcGIS Online task directs the user to the load data documentation.

Collect sidewalks and curb ramps in the field

In some cases, a field assessment of sidewalks and curb ramps may be the most efficient way to develop an authoritative inventory. Information collected in the field can also enhance and verify sidewalks and curb ramps generated using the Sidewalk Data Management ArcGIS Pro project.

You will now assume the role of a maintenance worker responsible for conducting a sidewalk inventory in the field. In this workflow, you are asked to use the ArcGIS Field Maps mobile app to access your Sidewalk Field Map map and collect sidewalks and curb ramps in your community.

1. Download ArcGIS Field Maps onto your mobile device.
2. Open ArcGIS Field Maps and sign in to your ArcGIS organization.
3. Tap Sidewalk Field Map to open the map.
4. Tap Add.
5. Scroll to the Sidewalks feature templates.
6. Tap Sidewalks - Concrete.
7. Drag the map to the correct location, and then click Add Point.
8. Optionally, tap Take Photo to take and attach a photo.
9. Optionally, tap Attach to record video and audio and to attach other photos from your device.
10. Swipe up on the form and provide all the required information in the Details section.
11. Tap Location to expand the form and then provide location information as needed.
12. Scroll to the Ownership section of the form and then provide sidewalk ownership information as needed.
13. When you are finished, at the upper right, tap the check mark or Submit.

    Note:

    Your interface may vary depending on the type of mobile device that you use.

14. Optionally, tap Is Retired to retire the sidewalk.

    Note:

    Sidewalks that are retired are removed from the Sidewalk Field Map and other maps and applications, but the record is not deleted from the feature layer.

15. Repeat these steps to collect additional sidewalks.
16. On the Sidewalk Field Map map, tap a sidewalk, curb ramp, or defect.
17. Tap Edit.
18. Optionally, pan the map to update the sidewalk, curb ramp, or defect's location, and then tap Add Point for sidewalks or Update Point for curb ramps and defects.
19. Swipe up on the form to modify the sidewalk, curb ramp, or defect information.
20. When you are finished, at the upper right, tap the check mark or Submit.

    Note:

    Your interface may vary depending on the type of mobile device that you use.

Add or modify sidewalks and curb ramps from the office

Sometimes, when you need to quickly edit your inventory based on plans or updated information, you need to edit your sidewalk inventory from the office.

In this workflow, you will assume the role of a mapping technician who needs to make some adjustments to the sidewalk inventory.

1. Verify that you are signed in to your ArcGIS organization.
2. Click Groups at the top of the site.
3. Browse to the Sidewalk Maintenance group, then click it to open the group page.
4. Open the Sidewalk Editor web mapping application.
5. In the Create features pane, select Sidewalks - Concrete.

   Note:

   If the Create features pane is not open, click Create on the editing toolbar to open it.

6. On the editing toolbar, select a drawing tool. Drawing tools include Line (default), Right angle , and Freehand .

   Learn more about drawing tools

7. Draw the sidewalk on the map and double-click to complete the sketch.
8. Enter sidewalk information in the form.
9. Click Create.
10. Repeat these steps for each sidewalk.
11. On the editing toolbar, click Finished .
Now, you will use the Sidewalk Editor app to edit and update sidewalk information.
12. On the editing toolbar, click Rectangle select .
13. Click or draw a shape to select a sidewalk on the map.

    A blue outline indicates which sidewalk is selected.

14. To enable the Split tool, do one of the following:
    • On the editing toolbar, click Split .
    • Use the Alt+T shortcut for Windows or the Option+T shortcut for Mac.

    The tools for splitting features appear on the editing toolbar.

15. Expand the Type of split menu and choose Split by line , Split by polygon , or Split (available for line features only) to change the split method if necessary.

    Learn more about split types

16. Draw a shape or place a point where you want to split the feature.
17. On the editing toolbar, click Finished .
18. On the editing toolbar click Attributes .
19. On the Attributes pane, make any necessary changes to the attributes.
20. Click Save when changes are complete
21. Repeat these steps to split and update additional sidewalks.

Assess Sidewalks and Curb Ramps

Evaluating sidewalks and curb ramps includes assessing their condition by identifying and recording defects. Each defect is documented as a point feature, capturing specific details that factor into an overall score for the sidewalks and curb ramps. By recording defects and maintenance activities during field assessments, essential information is gathered to enhance safety, accessibility, compliance, and effective maintenance planning for sidewalks and curb ramps.

You will now assume the role of a maintenance worker responsible for conducting assessments of sidewalks and curb ramps. Your duties include identifying defects during sidewalk audits, adding ad-hoc defects while in the field and documenting maintenance activities. In this workflow, you are asked to use the ArcGIS QuickCapture mobile app to access the Sidewalk Audit project to conduct a sidewalk audit. You will also use the ArcGIS Field Maps mobile app to access your Sidewalk Field Map map to collect ad-hoc defects and document maintenance activities.

Conduct a sidewalk audit

In this workflow, you will report sidewalk and curb ramp defects at speed while traversing the sidewalk network.

1. Download ArcGIS QuickCapture onto your mobile device.
2. Open QuickCapture and sign in to your ArcGIS organization.
3. Tap the button to add a project, and then tap Browse Projects.
4. Tap the Sidewalk Audit project card to download the project.
5. Tap the Sidewalk Audit project in the gallery to open it.
6. Tap the Select audit type option and select the audit type you are conducting.
7. When you are on-site and ready to begin auditing, tap the Auditing button to start tracking.
8. Tap the Cracking button or another button from the sidewalk group that best describes the defect you are reporting.

   Every time you tap a button, you will be prompted with several questions. Once complete a new defect is submitted to your Defects layer at your current location.

9. Repeat the previous step for each sidewalk or curb ramp defect you find.
10. After auditing is complete, tap the Auditing  button to stop tracking.

Ad-hoc sidewalk and curb ramp assessments

Sometimes, it may be necessary to carry out ad-hoc assessments of sidewalks and curb ramps. These ad-hoc evaluations allow maintenance workers to quickly identify and address issues that arise unexpectedly.

In this workflow, you will assess sidewalks and curb ramps in the field by collecting defect information.

1. Open ArcGIS Field Maps and sign in to your ArcGIS organization.
2. Tap Sidewalk Field Map to open the map.
3. On the Sidewalk Field Map, tap a sidewalk.
4. Swipe up on the form to review the sidewalk information.
5. Swipe up on the form to the Related section.
6. Tap Defects and Maintenance.

   Any previously recorded defect points are displayed. If you see any, you can tap the defect record and swipe up on the form to review the defect information.

7. Swipe down on the form and tap Add Data section.
8. Tap Cracking - Sidewalk from the defect template.
9. Tap Add Point.
10. Swipe up on the form to expand the form.
11. Tap Defect condition to enter the condition of the cracking.
12. Tap Observation date to enter the date that the defect was recorded.
13. Tap Curb Cut to enter if the defect occurs on a curb cut.

    Note:

    The Maintenance group fields should only be completed if maintenance was performed on the defect.

14. When you are finished, at the upper right, tap the check mark or Submit.

    Note:

    Your interface may vary depending on the type of mobile device that you use.

15. Swipe up on the form to review the recorded defect information.
16. Repeat these steps to add additional defects for sidewalks and curb ramps.

Record maintenance

Defects include specific maintenance fields that are used to record maintenance activities. This maintenance status indicates whether the maintenance activity is submitted, in progress, or completed and maintenance type categorizes the nature of the work performed, such as repair or replacement.

In this workflow, you will record maintenance activities conducted on sidewalks and curb ramps.

1. If necessary, open the ArcGIS Field Maps on your mobile device and sign in to your ArcGIS organization.
2. Tap Sidewalk Field Map to open the map.
3. On the Sidewalk Field Map, tap a defect.
4. Swipe up on the form to review the defect information.
5. Swipe up on the form to expand the form.
6. Tap Edit.
7. Scroll to the Maintenance section of the form.
8. Tap Date to enter the date that the maintenance activity was completed.
9. Tap Type to enter the type of maintenance activity completed.
10. Tap Status to update the status of the maintenance activity.
11. Optionally, tap Notes to enter maintenance notes.
12. When you are finished, at the upper right, tap the check mark or Submit.

    Note:

    Your interface may vary depending on the type of mobile device that you use.

13. Swipe up on the form to review the recorded maintenance information.
If you are recording a defect and maintaining it at the same time, you can complete the following workflow.
14. On the Sidewalk Field Map, tap a sidewalk.
15. Swipe up on the form to review the sidewalk information.
16. Swipe up on the form to the Related section.
17. Tap Defects and Maintenance.
18. Tap Add.
19. Swipe up on the form to expand the form.
20. Tap Sidewalk - Cracking from the defect template.
21. Tap Add Point.
22. Swipe up on the form to expand the form.
23. Fill out any additional Defect Properties.
24. Scroll to the Maintenance section of the form.
25. Tap Date to enter the date that the maintenance activity was completed.
26. Tap Type to enter the type of maintenance activity completed.
27. Tap Status to enter the status of the maintenance activity.
28. Optionally, tap Notes to enter maintenance notes.
29. When you are finished, at the upper right, tap the check mark or Submit.

    Note:

    Your interface may vary depending on the type of mobile device that you use.

30. Swipe up on the form to review the recorded defect and maintenance information.
31. Repeat these steps to assess curb ramps.

Complete field assignments

Mobile workers often receive work through assignments. These assignments help organize tasks and can be used to communicate the status of work to operations and maintenance supervisors.

In this workflow, you will complete a field assignment.

1. Download ArcGIS Workforce onto your mobile device.
2. Open ArcGIS Workforce and sign in to your ArcGIS organization.
3. Tap the Sidewalk Assignments map.
4. In the To do list, tap an assignment to view its location on the map and see details about the assignment.
5. In the assignment details, tap Directions to see a list of installed navigation apps, and then tap the app you want to use and allow ArcGIS Workforce to open it.

   The app opens, generating a route to your assignment.

6. In the assignment details, tap Start to begin working on an assignment.
7. Optionally, tap Add Note to enter information for the operations and maintenance supervisors, and then tap Done.
8. Optionally, tap Take Photo to take and attach a photo.
9. Optionally, tap Attach to record video and audio and to attach other photos from your device.
10. Swipe up and tap Open in Field Maps.

    Sidewalk Field Map opens in ArcGIS Field Maps and defaults to the location of the assignment.

11. After you have finished collecting data or recording work in Sidewalk Field Map, return to the ArcGIS Workforce app.
12. To pause, decline, or reset the assignment, tap the Overflow button and tap the appropriate status, or tap Cancel.
13. In the assignment details, tap Finish when you have completed the assignment.
14. Optionally, tap To Do and tap Completed to view your completed assignments.
15. Optionally, tap Sync ( if you have edits that aren't synced) and tap Sync Now to sync them.

    Changes to the status of your assignments automatically sync with your ArcGIS organization at the default interval of every 15 minutes.

Solicit requests for service

The Sidewalk Request form can be used to solicit service requests from the public so that small problems can be tackled quickly and efficiently before they become large and costly.

You will assume the role of a resident who needs to submit a request for service.

1. In a browser, go to the Sidewalk Request form.
2. Specify if you are reporting an issue for a sidewalk or curb ramp
3. Select a request type.
4. Set the service request location either by searching for an address or clicking the map.
5. Optionally, provide any details about the service request.
6. Optionally, take or attach a photo.
7. Select Yes to include contact information and provide a name, phone number, and email address.
8. Complete the form, and then click Submit.

Manage operations

Operations and maintenance supervisors frequently manage complex operations around the inspection and maintenance of sidewalks and curb ramps and delegate related field assignments to mobile workers. Sharing near real-time information between the field and the office is also critical to running operations smoothly and efficiently.

You will now assume the role of an operations and maintenance supervisor responsible for organizing routine and ad hoc inspections and maintenance activities.

Monitor conditions

In this workflow, you will monitor conditions.

1. Verify that you are signed in to your ArcGIS organization.
2. Click Groups at the top of the site.
3. Browse to the Sidewalk Operations group, then click it to open the group page.
4. Open the Sidewalk Management Center app.

   The Sidewalk Management Center app Home page displays metrics that help you understand your organization's sidewalk inventory. It also displays requests for service that need to be addressed and work that needs to be assigned to mobile workers.

5. In the upper right, click Sidewalks to open the Sidewalks page.
6. Review the high-level sidewalk metrics, such as Total Miles and Total Defects.
7. Use the charts to filter and explore asset information, defects, and maintenance activities.

   Note:

   Charts are linked. If you click a width in the Width chart or a defect in the Defect type charts, related details are filtered and updated in other elements in the application.

8. On the map, select a sidewalk.

   Note:

   Map selections are linked. If you select a sidewalk in the map, a feature details popup will appear, and related details are filtered and updated in other elements in the application.

9. In the popup, click Create Assignment.

   The Assignments page opens in another tab.

10. Choose an Assignment Type and assign a mobile worker.
11. Optionally, modify the Priority, Due Date, Description, or other assignment details.
12. When you are finished, click Create Assignment, then close the Assignments page and return to the Sidewalks page.
13. On the left, click the arrow to display the filter panel, and then use filters to explore the sidewalk inventory by surface type, pedestrian access route, width, date installed, or other specification.

    Tip:

    To hide the filter panel, click the collapse button in the middle-edge of the filter.

14. In the upper right, click Curb Ramps to open the Curb Ramps page.
15. Repeat these steps to filter and explore the curb ramp inventory, defects, and maintenance activities.

Note:

Elements related to the sidewalk and curb ramp scores in the Sidewalk Management Center depend on the Sidewalk Score Notebook to populate field values that are referenced. These elements will only display updated information when the notebook is run.

Respond to and monitor requests for service

In this workflow, you will respond to and monitor service requests.

1. In the upper right of the Sidewalk Management Center app, click Requests and choose Manage.
2. In the Sidewalk Requests table, select a submitted request.

   Review the details of the request in the Information panel.

3. On the Information panel, click Edit.
4. Click the Status drop-down and choose Received.
5. Click Update.

   Public Works staff are ready to address the problem.

You will create an assignment so that the request for service can be addressed.

6. On the Information panel, click Create Assignment.

   The Assignments page opens in another tab.

7. Choose an Assignment Type and assign a worker.
8. Optionally, modify the Priority, Due Date, Description, or other assignment details.
9. When you are finished, click Create Assignment, and then close the Assignments page and return to the Manage page.
10. In the upper right, click Requests and choose Monitor.
11. Use the charts to filter and explore active and resolved requests for service.

    Dashboard charts are linked. As you click and select a category in one chart, related details are filtered and updated in other charts on the service request to allow a manager to identify issues and areas that need attention.

Manage defects

In this workflow, you will update defect priority and create assignments.

1. In the upper right of the Sidewalk Management Center app, click Requests and choose Manage.
2. In the layers drop-down, choose Defects.
3. In the Defects table, select a defect.

   Review the details and maintenance information of the defect in the Information panel.

4. On the Information panel, click Edit.
5. Click the Priority drop-down and choose Critical.

Note:

The defect priority field contributes to the sidewalk and curb ramp score calculation. The higher the defect priority the more it contributes to the overall score.
6. Click Update.

You will create an assignment so that the defect can be addressed.

7. On the Information panel, click Create Assignment.

   The Assignments page opens in another tab.

8. Choose an Assignment Type and assign a worker.
9. Optionally, modify the Priority, Due Date, Description, or other assignment details.
10. When you are finished, click Create Assignment, and then close the Assignments page and return to the Manage page.

Manage field assignments

In this workflow, you will manage field assignments.

1. In the upper right, click Assignments.
2. Close the Create Assignment window that initially appears on the left.
3. At the bottom of the pane, click the Assignments tab.
4. From the list of assignments, click an assignment, if present.
5. In the upper left, click Assign and choose a mobile worker who will complete the work if one has not been assigned yet.
6. Optionally, click the Edit button to modify the Priority, Description, or other assignment details.
7. When you are finished, click Save.
8. Click the back button.
9. On the map, select a sidewalk, curb ramp, or defect and review its information, and then click + Assignments.

   Tip:

   You can also use the search box on the map to search by address, place, or sidewalk, curb ramp, or defect ID.

10. Choose an Assignment Type and assign a mobile worker.
11. Optionally, modify the Priority, Due Date, Description, or other assignment details.
12. Click Create Assignment.

Calculate sidewalk scores on demand

The Sidewalk Score Notebook is designed to help streamline maintenance prioritization. It achieves this by associating defects with the nearest sidewalk or curb ramp, then generating a score that considers both the quantity of defects and their specific priority. A higher score indicates which sidewalks and curb ramps need the most attention.

The notebook also handles several data management tasks. For instance, if edits are made to the sidewalk network (e.g., splitting a line) after defects have been collected, any associated defects will be re-related to the appropriate new segment. Furthermore, if a sidewalk or curb ramp is replaced, any associated defects will be marked as completed, provided its installation date is after the defect's collection date.

In this workflow, you will assume the role of GIS technician responsible for processing sidewalk and curb ramp scores.

Note:

You must be assigned a role of Administrator or a custom role that includes the privilege to create, edit, and schedule notebooks to run ArcGIS Notebooks and complete the steps below.

1. In a browser, verify that you are signed in to your ArcGIS organization and browse to the Sidewalk Score Notebook.
2. From the item page, click Open Notebook.
3. Click Run > Run All Cells.

   After the run completes, new scores are calculated for the Sidewalk and Curb Ramp layers.

Understand Compliance

Understanding sidewalk and curb ramp compliance is critical for an organization to plan for future improvements and projects.

You will assume the role of an accessibility coordinator who needs to understand the current conditions of the community's sidewalk inventory to make recommendations for new and existing sidewalks and curb ramps.

1. In a browser, sign in to your ArcGIS organization.
2. At the top of the site, click Groups.
3. Browse to the Sidewalk Stakeholders group.
4. Open the Sidewalk Compliance Viewer app.
5. Zoom to an area on the map

   Compliance indicators will adjust based on the features in the map window.

6. Select a sidewalk on the map

   Details about the feature that you selected appear in the pop-up.

7. Review the sidewalk information, such as overall compliance, score, and individual compliance issues.

   Note:

   Related defects can also be accessed through the popup.

8. Optionally, click the Layers button in the map to turn the Defects, Curb Ramps, and Sidewalk layers on and off.
9. Optionally, use the filters to refine the features displayed in the map.
10. In the upper right, click Curb Ramps to open the Curb Ramps page.
11. Repeat these steps to view curb ramp information.