Introduction to Transit Outreach

Transit Outreach can be used to share information about planned service changes and solicit feedback from riders and the general public on their experience with public transit.

It provides 24/7 access to an organization, and the location-enabled reports help efficiently triage reports to the correct person or department responsible for their resolution. Through effective public engagement, transit agencies identify and understand the needs of the community as a whole and incorporate those needs into transportation plans and programs. Transit Outreach is typically implemented by transit agencies that want to become more transparent and responsive and ultimately provide better transit service.

The Transit Outreach solution delivers a set of capabilities that help you solicit feedback from riders, manage the transit agency's response, share information about upcoming service changes, and allow the public to provide feedback on proposed changes.

Deploy the solution

This ArcGIS solution can be deployed in your ArcGIS organization.

Deploy the solution

See Deploying a solution for more information.


Transit Outreach requires the following:

  • ArcGIS Online
  • ArcGIS Pro 2.5 or later (Basic, Standard, or Advanced)

Information products

Transit Outreach includes the following information products:

ItemDescriptionMinimum user type

Transit Service Change

A Crowdsource Polling app used by the general public to obtain information about planned service changes and, optionally, comment on proposed changes

Not required

Transit Rider Reporter

An ArcGIS Survey123 form used by the general public to submit compliments, problems, questions, and suggestions related to their experience on public transit

Not required

Transit Rider Reporter Manager

A Crowdsource Manager app used by transit staff to triage rider feedback and update the status of each report


Transit Rider Reporter Dashboard

An ArcGIS Dashboards app used by transit staff to monitor feedback submitted by the general public


Transit Data Management

An ArcGIS Pro project used by transit staff to convert a GTFS public transit dataset to route and stop features and manage service change communication

GIS Professional Basic

When you deploy this solution in your ArcGIS organization, you also get an ArcGIS solution item that organizes the key information products and summarizes all the ArcGIS items (applications, forms, projects, maps, feature layers, feature layer views, and so on) included with the solution. The ArcGIS solution item also illustrates any dependencies items have on each other.

Release notes

The following are the release notes:

1.0 (Nov 2020)

  • First release of Transit Outreach