Use an operation view to monitor the city's emergency response activities as they unfold. This exercise uses a simulation of an earthquake in the Redlands, California, area.
In Operations Dashboard, browse to and open the operation view.
The operation view opens. It contains a summary of the number of incidents, a list of open incidents, a chart of the open incidents grouped by incident type, and a map showing the current emergency response.
Now that the operation view is open, complete the following exercise sections to use the functionality of your operation view.
When working with an operation view, you constantly have up-to-date information at your fingertips. As a team member working an operation, this makes it easier to stay up to date on the quickly changing status. In this section, you'll use the operation view to provide status information to others, both on and off your team.
While you're monitoring an emergency response effort, a common question you might get from both within and outside the operation team is "how many incidents are outstanding?" To answer this question, use the Number of Open Incidents summary in the upper-left corner of the operation view. The summary information updates every time an incident is reported or closed.
If your operation view matches that shown in the screen capture, you would answer "15 open incidents"; however, this data is dynamic and changes over time, so your answer may be different depending on when you check the summary.
Another common question to answer during an operation is "what is the most recent incident?" or other questions about the details of the most recent incident. Those types of questions are best answered using a list. In the active operation view, there is a list of Open Incidents below the summary of Number of Open Incidents. This list provides details about each open incident and is sorted so that the most recent incident is at the top. Take the following steps to get more information about the most recent incident:
You can highlight the incident on the map, or show the pop-up for the incident.
The map centers on the most recent incident, and that incident flashes. This makes it easy to find the most recent incident on the map. This is useful if you have a lot of data displayed on the map, and you need to find that particular incident.
The pop-up for that incident appears, displaying additional information. The pop-up was configured while creating the map that was used in the operation view.
To get information about a particular incident, you used a list to quickly find the most recent incident. From the list, you were able to locate the same incident on the map and gather additional details about it.
The bar chart in the operation view helps you analyze the status of the current operation by providing a look at the types of incidents that are occurring. As the incidents change, so does the bar chart. This allows you to answer questions such as "what is the most common type of incident occurring now?"
If your operation view matches that shown in the screen capture, you would answer "Vehicle Accidents"; however, as the data is dynamic and changes with time, your answer may be different depending on when you check the bar chart.
You can see the ambulances moving around the map as they drive around the city. During an operation, you may need to track where a vehicle is, keeping an eye on its progress by following the vehicle on the map. The followed vehicle flashes on the map to enhance its visibility, and the map remains centered on the followed vehicle. Take the following steps to track one of the ambulances:
The ambulance flashes on the map, and the map centers on it. The Done and Pause buttons display at the top of the map while a vehicle is being followed.
The amount of information available for a particular operation can be overwhelming. To see the patterns within the data and to focus on specific aspects, building a better understanding of the situation as it unfolds, you can filter the types of incidents. For example, if you need to see how traffic is affected by accidents, you'll want to only see vehicle accidents. Once you have an understanding of the traffic impact, you can use that information to notify ambulances of areas to avoid. Take the following steps to filter the operation view so that only vehicle accidents are shown:
The incidents on the map, as well as the summary count of incidents, the list, and the bar chart, all update to include only vehicle accidents.
You have now explored an operation view, seen the types of information available, and interacted with the data. Now think about the operation view you would create to keep yourself and your team informed during operations important to your organization.