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Monitor and respond to activities and events

Use an operation view to monitor the city's emergency response activities as they unfold. This exercise uses a simulation of an earthquake in the Redlands, California, area.

Open the operation view

In Operations Dashboard, browse to and open the operation view.


If you completed the exercises in Create and share an operation view, you created the Redlands Earthquake Response operation view and shared it with others in your organization. You can complete this exercise using the operation view you created instead of the version shared in the Try it experience. To use your operation view, open it, skip the following steps, and continue with View up-to-date information.

  1. If you don't have Operations Dashboard installed, install it from ArcGIS Online.

    The app downloaded from ArcGIS Online can be used to connect to your ArcGIS organization (either on ArcGIS Online or on Portal for ArcGIS). However, your company may require that you instead install from your Portal for ArcGIS. To do so, search for Operations Dashboard on your portal, or contact your Portal for ArcGIS administrator.

  2. Start Operations Dashboard.
  3. If you are logged in, log out.
  4. Tap or click Try it.
  5. Browse to the Redlands Incident Management operation view, tap or click its thumbnail, and tap or click Open in the details window.

    The operation view opens. It contains a summary of the number of incidents, a list of open incidents, a chart of the open incidents grouped by incident type, and a map showing the current emergency response.

    The operation view

    While you can move the information items as you work, including making them into separate windows by tapping or clicking the Pop this window out icon Pop this window out, you won't be able to save your changes to the layout.

    Pop this window out

Now that the operation view is open, complete the following exercise sections to use the functionality of your operation view.

View up-to-date information

When working with an operation view, you constantly have up-to-date information at your fingertips. As a team member working an operation, this makes it easier to stay up to date on the quickly changing status. In this section, you'll use the operation view to provide status information to others, both on and off your team.

Report a summary of the status

While you're monitoring an emergency response effort, a common question you might get from both within and outside the operation team is "how many incidents are outstanding?" To answer this question, use the Number of Open Incidents summary in the upper-left corner of the operation view. The summary information updates every time an incident is reported or closed.

Summary of open incidents

If your operation view matches that shown in the screen capture, you would answer "15 open incidents"; however, this data is dynamic and changes over time, so your answer may be different depending on when you check the summary.

Assess a particular incident

Another common question to answer during an operation is "what is the most recent incident?" or other questions about the details of the most recent incident. Those types of questions are best answered using a list. In the active operation view, there is a list of Open Incidents below the summary of Number of Open Incidents. This list provides details about each open incident and is sorted so that the most recent incident is at the top. Take the following steps to get more information about the most recent incident:

  1. Press and hold or right-click the incident at the top of the list to open a context menu of actions you can take on that incident.
    Context menu of actions that can be taken on the incident

    You can highlight the incident on the map, or show the pop-up for the incident.


    The available actions were authored as a part of the operation view. If you need additional actions, work with the author of the operation view to add them.

  2. Tap or click Highlight.

    The map centers on the most recent incident, and that incident flashes. This makes it easy to find the most recent incident on the map. This is useful if you have a lot of data displayed on the map, and you need to find that particular incident.

    The highlighted incident
  3. Press and hold or right-click the incident on the map, and select Show pop-up from the context menu.

    The pop-up for that incident appears, displaying additional information. The pop-up was configured while creating the map that was used in the operation view.

    The recent incident's pop-up
  4. Tap or click the close icon Close on the pop-up to close it.

To get information about a particular incident, you used a list to quickly find the most recent incident. From the list, you were able to locate the same incident on the map and gather additional details about it.

Analyze the status

The bar chart in the operation view helps you analyze the status of the current operation by providing a look at the types of incidents that are occurring. As the incidents change, so does the bar chart. This allows you to answer questions such as "what is the most common type of incident occurring now?"

Open Incidents by Type bar chart

If your operation view matches that shown in the screen capture, you would answer "Vehicle Accidents"; however, as the data is dynamic and changes with time, your answer may be different depending on when you check the bar chart.

Follow a vehicle

You can see the ambulances moving around the map as they drive around the city. During an operation, you may need to track where a vehicle is, keeping an eye on its progress by following the vehicle on the map. The followed vehicle flashes on the map to enhance its visibility, and the map remains centered on the followed vehicle. Take the following steps to track one of the ambulances:

  1. Find an ambulance of interest on the map. For this exercise, it doesn't matter which ambulance you select.
  2. Press and hold or right-click the ambulance to open the context menu of actions you can take on it.
    Ambulance's context menu
  3. Tap or click Follow.

    The ambulance flashes on the map, and the map centers on it. The Done and Pause buttons display at the top of the map while a vehicle is being followed.

    Following the ambulance
  4. Tap or click the Pause button to pan the map and investigate another area without being taken back to the ambulance's location every time it moves.
    Pause button
  5. Tap or click the Resume button to continue following the ambulance.
    Resume button
  6. Tap or click the Done button to stop following the ambulance.
    Done button

Filter to show only relevant information

The amount of information available for a particular operation can be overwhelming. To see the patterns within the data and to focus on specific aspects, building a better understanding of the situation as it unfolds, you can filter the types of incidents. For example, if you need to see how traffic is affected by accidents, you'll want to only see vehicle accidents. Once you have an understanding of the traffic impact, you can use that information to notify ambulances of areas to avoid. Take the following steps to filter the operation view so that only vehicle accidents are shown:

  1. Tap or click the Layer Filters tool on the map's toolbar.
    Layer Filters tool
  2. Check Incident: Vehicle Accident in the drop-down list.
    Incident: Vehicle Accident check box

    The incidents on the map, as well as the summary count of incidents, the list, and the bar chart, all update to include only vehicle accidents.

  3. Tap or click the map to close the Layer Filters drop-down list.
  4. Look at the map, and see how the accidents are geographically related. Perhaps they're all in the same area, or along a single road.
  5. Look at the list of incidents, and see that it only includes vehicle accidents. Now you can answer questions about the most recent vehicle accidents without having to scan for them in the list.
    Open Incidents list filtered to only include vehicle accidents

You have now explored an operation view, seen the types of information available, and interacted with the data. Now think about the operation view you would create to keep yourself and your team informed during operations important to your organization.