FAQs

The following are some frequently asked questions that users of operation views often have. For questions about authoring operation views, see Authoring operation views FAQs.

What is Operations Dashboard?

Operations Dashboard for ArcGIS is a configurable app for monitoring real-time data feeds for large-scale events or day-to-day operations. When working in Operations Dashboard, the item used to do work is called an operation view. Operation views can include informational displays such as widgets, map tools, and feature actions for interacting with data. Operation views can be viewed from browsers on tablets or desktops running Windows. To see sample operation views, start Operations Dashboard and choose Try It.

Operation views are stored in your ArcGIS organizational account (either ArcGIS Online or Portal for ArcGIS). You can keep this view private to you, share it among your groups, or make it public. See Create an operation view.

What can I do with Operations Dashboard?

Operations Dashboard is a completely configurable app that can be used right out of the box. It includes Esri-provided widgets, map tools, and built-in feature actions that can leverage the data in your map and external data sources to show events happening in real time, monitoring Key Performance Indicators (KPIs), and providing situational awareness.

How do I get the app?

For the desktop app, install Operations Dashboard for ArcGIS from arcgis.com. For browser, there is no download required. You simply open the link to an operation view, and it will launch in your default browser.

What are the supported platforms and system requirements?

Currently, Windows desktop and most browsers are supported. Also, Microsoft .NET 4.5 Framework or later is required for desktop use. You can install this from the Microsoft Download Center. You must have administrative privileges on your machine (desktop or tablet) to install Microsoft .NET 4.5 Framework. See system requirements for more details about supported operating systems, browsers, and languages, as well as hardware, software, and developer requirements.

Do I need to be an administrator to install Operations Dashboard?

No. A user can install the app on their machine.

How do I get started with the app?

You can work with the app immediately using the Try It mode. You can view sample operation views and sign in with your ArcGIS organization account for a more personalized experience, including access to maps available to you. The user interface is different depending on whether you open the operation view as an author (which requires an administrator or publisher role in your organization) or as a user (which requires a user role in your organization). See the Quick Tour for authors and Guided Tour for users for more details.

Why can't I sign in?

The following are potential issues when trying to sign in:

  • Verify that you typed your user name and password correctly.
  • Make sure your account is part of an ArcGIS organization. Operations Dashboard does not support using ArcGIS Online public accounts.
  • If your company uses a custom OAuth provider for your organization, you'll also need to specify the URL. For example, https://company.maps.arcgis.com. However, this is not common.

Someone sent me a link to an operation view. Why can't I open it?

First, verify that you've installed Operations Dashboard from your organization.

If clicking the link prompts you to sign in, use your ArcGIS organization account. If you see the message Unable to open view, contact the person who sent you the link to verify that the view exists and is correctly shared.

Dashboards can be shared publicly or within an organization. If you try to open a view that is only shared with a group or an organization, you'll be prompted to sign in to view it. If you've signed into an organization and still cannot access the view, it may not have been shared with you. Contact the person who sent you the link to verify that the view exists and is correctly shared.

Can I edit or change the layout of the widgets?

No. You'll see the operation view exactly as the author configured it and cannot make modifications to the widgets, data sources, tools, or window layout. However, you can modify the color scheme and text size. You can also undock and temporarily rearrange the widgets if the operation view was created using a multi-display layout, or you can maximize the widgets if the view was created using a single display layout. See Interact with widgets for details.

Can I interact with features in a widget?

Widgets may contain tools for interacting with features. The available tools depend on those the author chose to include in the operation view. If feature actions were configured for the widgets, you can tap or click a feature to see the operations available for interacting with it. To get started, see Interact with features in a map.

Can I interact with widgets in an operation view?

The types of widgets available in your operation view and how you can interact with them depend on how the operation view was authored. Because there are many different ways to build an operation view and many tools and options that can be included, the author should provide you with instructions on how to use a widget. See Interact with widgets for more information.

The features in my web map have labels. Why can't I see those labels in the Windows app?

The Windows app was built using the ArcGIS Runtime SDK for WPF and does not support drawing of labels.

I'm using a virtual machine. Why doesn't my map display?

There are some known display limitations when using Operations Dashboard in a virtual environment. If you're using a VM and the map does not display, you'll need to turn off the accelerated display. See the knowledge base article for details on turning off the accelerated display.

I downloaded and installed the app on my Windows 7 machine, but when I try to open it, the app crashes every time. Why?

Operations Dashboard requires Microsoft .NET 4.5 Framework or later be installed. This is an optional install on Windows 7.

What is the licensing of the app?

Operations Dashboard for ArcGIS is available to members of ArcGIS organizations. This includes those with a subscription to ArcGIS Online or an account on Portal for ArcGIS. For more information, see Licensing Terms of Use.

Does Operations Dashboard consume ArcGIS Online credits?

Operations Dashboard consumes ArcGIS Online service credits when the operation view uses premium services. For example, if the map uses ArcGIS Online routing capabilities, or feature services and tiled map services hosted in ArcGIS Online, credits are consumed. If the map is using on-premises ArcGIS Server services, no credits are consumed.

How can I give feedback on the app?

The Operations Dashboard for ArcGIS team would love to hear from you. If you have feedback or inquiries, email Dashboard4ArcGIS@esri.com.