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Esri User Experience Improvement program

ArcGIS Maps for Office works continuously to improve our products and one of the best ways to find out what needs improvement is through customer feedback. The Esri User Experience Improvement program (EUEI) allows you to contribute to the design and development of ArcGIS Maps for Office. The program collects information about your computer hardware and how you use ArcGIS Maps for Office, without interrupting your work. The program is completely voluntary and anonymous; none of the information collected is used to identify or contact you.

The following questions and answers provide detailed information about the program.

What happens when I participate in the EUEI program?

Esri collects information about your computer and how you are using ArcGIS Maps for Office. This information is stored in an encoded file that is occasionally sent to Esri while you are working. The collection and submission method is completely unobtrusive and has no impact on your use of the software.

What kind of data is collected?

Some examples of the data that are collected are hardware information, such as the version of your operating system, information about your graphics card, the commands and tools you are using, how long you use the application, error report information, and so on. The Esri User Experience Improvement program does not collect any personal information related to you or your organization, such as your IP address, login information, and specifics about any data you may be using.

Does Esri collect information about other software on my system?

No, the program does not actively collect any information outside ArcGIS Maps for Office. However, some general information may be collected from third-party software that extends ArcGIS.

If I choose to participate, can I opt out later?

Yes, you can opt in or out at any time by checking or clearing the check box in the ArcGIS Maps configuration settings.

ArcGIS Maps configuration settings

You can also change your preference by running the ArcGIS Maps for Office setup. Choose Repair or Modify and check the option to participate or stop participating.

Will Esri contact me about the program?

No. The Esri User Experience Improvement program does not collect any personal or contact information that can be linked back to an individual user. The program is completely anonymous.

What is the size of the generated report?

The Esri User Experience Improvement reports are generally small, averaging a few Megabytes or less.

How is my privacy protected if I choose to participate in the program?

Esri respects your privacy, and does not gather any personal information about you or your system. To properly aggregate and prioritize the data, the program creates a globally unique identifier (GUID) that is stored on your computer. This ID allows us to distinguish between one hundred users providing feedback or one user who provides feedback a hundred times. The GUID is a randomly generated number and is not used to identify you.

For more information, refer to the Esri Privacy Policy.