This is an archive related to a previous version of ArcGIS Maps for Office. If you need the current version go to http://doc.arcgis.com/en/maps-for-office/.
Listed below are issues you may encounter when working with the Esri Maps for Office add-in and some recommended solutions. If you have an issue that's not listed, and you're a member of an organization, send your issue to your administrator and request that she or he contact Esri Support.
Occasionally, the Esri Maps for Office add-in is not enabled by default in Excel or PowerPoint. To fix this issue, manually enable the add-in for PowerPoint using the following steps:
To install Esri Maps for Office in the native operating system (OS) language, you need to first install the Microsoft Office language pack in the desired language and then set the language as default display language. Set the default display language in Microsoft Office using the following steps:
To see which version of Esri Maps for Office is currently installed, click the File menu and select Esri Maps. The current version number is listed below the Learn more about hardware acceleration link.
Esri Maps for Office recognizes tables and named ranges and automatically adds those to the Add Excel data wizard. If there are no tables or named ranges in your worksheet, you need to manually select a cell range.
Esri Maps for Office requires an ArcGIS Online account that is registered as part of an organization's subscription. You cannot use an ArcGIS Online personal account. If you try to sign in to ArcGIS Online with a personal account, the No ArcGIS subscription message appears notifying you that your account is not part of an ArcGIS subscription.
Yes! If you share a spreadsheet that contains a map with someone else who has Esri Maps for Office installed, they will be able to dynamically explore the map you created - even if they are not signed in! They will not have access to any features that consume credits, such as infographics, reports, or data enrichment, but they will be able to view and explore existing map layers.
If you create a map in Excel and share that spreadsheet with another user who does not have Esri Maps for Office, the map you created will be visible in the spreadsheet as a static image of the map. You will not be able to pan, zoom, or interact with the map.
Sharing maps in PowerPoint presentations works the same way.
Hardware acceleration is a process by which Esri Maps for Office uses your computer's graphics card instead of the central processing unit (CPU) to increase performance when drawing features. See the Hardware acceleration topic for more information.
Heat map layers and layers that are clustered cannot be shared to ArcGIS Online as a layer, but can be shared as part of a map. In the ArcGIS Online viewers (that is, the ArcGIS.com Map Viewer and ArcGIS Explorer Online), the heat map layer displays as a point layer instead of rendering as a heat map. When the web map is added to PowerPoint, the heat map layer displays as originally published from Excel.
On Windows Server 2008, graphic animations associated with hovering the mouse pointer over features and selecting features may not work if ArcGIS for SharePoint is installed.
If your Excel data contains coordinate values with more than eight decimal digits, the layer in the map may flash or flicker.
Esri Maps for Office uses the language specified in the Excel Options menu and not the operating system (OS) culture setting. To set the language in Excel, click the File menu and click Options. On the Options dialog box, select Language, and specify the language as desired.
When adding data, the Esri Maps for Office Add Excel data wizard attempts to recognize tables and named ranges in your spreadsheet. If possible, it will also recognize existing PivotTables in the spreadsheet. If the PIvotTable contains an unsupported data type or has a hierarchy or more than one row label, it is not recognized by the Add Excel data wizard.
Cell formatting such as double or datetime may not be preserved in pop-ups when sharing a map or layer to ArcGIS Online. In these cases, Esri Maps for Office publishes the value in the cell and not the formatted string so that additional analysis can be performed on the value if desired.
View Selected Records currently only works for data that is on the same worksheet as the map. If the map is on a different worksheet than the source data, you will not be able to use the View Selected Records functionality.
Bing Maps are road and aerial maps developed and administered by Microsoft that you can use to provide a background for your data. As of version 2.0, Esri Maps for Office no longer provides complimentary use of Bing Maps, but you may continue to use Bing Maps basemaps if you have your own account and key. If you do not have a Bing Maps account, see Create a Bing Maps account. To obtain a key, see Get a Bing Maps Key.
The user interface to add a Bing Map has been removed from Esri Maps for Office in version 2.0. Bing Maps basemaps must be configured online by the administrator of your ArcGIS Online organization account.
The help documentation for Esri Maps for Office 2.0 can be found at the following location: http://resources.arcgis.com/en/help/esri-maps-office/