IBM Cognos Fix Packs
Before installing a newly released IBM Cognos Fix Pack, contact Esri Support to verify that the Fix Pack is supported. For a list of supported Fix Packs, see Supported environments. In general, it is Esri's policy to support newly released IBM Cognos Fix Packs 60 days after they have been made available for download.
After installing an IBM Cognos Fix Pack, you must open Esri Maps for IBM Cognos Configuration on all EM4C Gateway and EM4C Dispatcher computers and click Apply. The IBM Cognos Service must then be restarted on any IBM Cognos Dispatcher computer that is running the report service or presentation service.
If you have an IBM Cognos Fix Pack installed, choose the IBM Cognos version that corresponds to the Fix Pack when installing a new version of Esri Maps for IBM Cognos.