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FAQs

The following are some frequently asked questions that Explorer users often have.

Can I work offline?

Yes, Explorer supports working offline with mobile map packages (MMPKs). Download an MMPK through the app and you can open and work with it in the same way as any other map. Look for the download icon Download on the map card when browsing for maps to find maps that can be taken offline. You can find maps you can use offline in the On Device category when browsing for maps, or look for the On device icon On device.

For details on making MMPKs, see Make an offline map.

Can I generate routes and get directions in the app?

While Explorer doesn't generate routes or provide directions within the app, it does pass locations to routing apps including Navigator for ArcGIS and Apple Maps. When you have selected a location of interest (including features, search results, and dropped pins), there is a Directions action available.

Explorer also includes a compass that directs you to a point of interest. Use the Compass action on a feature, search result, or pin to see what direction to head and how far to go to get to the item.

Can I edit data in the app?

No, editing data is not supported in Explorer. If you need to edit your data, see Collector for ArcGIS or Survey123 for ArcGIS.

Can my users open Explorer from my emails, websites, or apps?

Yes. By using the Explorer custom URL scheme in your app, website, or email, your users can open Explorer. You can specify a particular map that should open, and even the location it should center on, the scale to use, and the map's rotation. See the explorer-integration GitHub repository for documentation and sample code.

Does Explorer consume service credits?

No, Explorer doesn't consume service credits.

Can I roll back to a previous version of the app?

No, rollback to a previous version of the app is not supported. For details on Android, see Product Life Cycle for Explorer for ArcGIS on Android. For details on iOS, see Product Life Cycle for Explorer for ArcGIS on iOS.

How can I give feedback on the app?

The Explorer for ArcGIS team would love to hear from you about the app. You can provide feedback on the Geonet Explorer for ArcGIS community page. If you're experiencing issues with the app, contact Esri Technical Support. If you have great ideas for the app, share them with us through ArcGIS Ideas.