Support for Data Appliance 6.2 for ArcGIS is provided by both Esri and Cutting Edge Networked Storage technical support teams.

Esri support

For questions regarding the configuration and setup of ArcGIS services and usage, contact the following:

  • United States users—Support will be provided by Esri Technical Support. Use the following contact options:
    • Phone: 888-377-4575
    • Email:
    • Hours: Monday through Friday, 5:00 a.m. to 5:00 p.m. (Pacific time), excluding Esri holidays

Cutting Edge Networked Storage support

For questions and support regarding Data Appliance for ArcGIS hardware, contact Cutting Edge Networked Storage using the following options: